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    Can't login to the iPhone app

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      Chat-eau2 last edited by

      I have just tried to login and been told that ‘Login failed. Invalid username or password’. although I know that both are correct.
      I therefore requested to reset my password and received an email with the link to do this. I then typed in my password and was told I cannot use my current password…
      If you KNOW this is my current password why didn’t it allow me to login previously?
      Anyway I entered a new password and received a message saying ‘Password reset failed. We cannot find this email address in our database.’ Erm, obviously it is in your database as you have just sent me an email… A few minutes later I tried again, received another email, and changed my password. It now says ‘Login failed. Invalid username or password’.
      I have tried and failed three times now to login to my account on the app. So I returned to the email and followed the link to try to contact someone. In order to post anything on the community page I needed to login. Login was accepted. WHY can’t I login to the app?
      It really shouldn’t be this difficult. Help!!!!!

      idefix37 Korina 2 Replies Last reply Reply Quote 0
      • idefix37
        idefix37 Sailor Moderator @Chat-eau2 last edited by

        @chat-eau2
        Hope you tried to connect to the right app, with a red logo, not a blue one.

        1 Reply Last reply Reply Quote 1
        • Korina
          Korina Administrator @Chat-eau2 last edited by

          @chat-eau2 Hello, as @idefix37 mentioned, you might be logging into different app. This is our app - https://apps.apple.com/app/apple-store/id1161387262

          Korina

          1 Reply Last reply Reply Quote 0
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