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    Wrong Location

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    • KorinaK
      Korina @Sjælland
      last edited by

      @sjælland Hello, settings such as start-up location should always be saved to your account. When you select "Determine by GPS" in your profile and revisit the settings later, the start-up location changes to "determine by IP"? Or was that just one time thing.

      The same goes for selected layers in the menu.

      Korina

      S 1 Reply Last reply Reply Quote 0
      • S
        Sjælland @Korina
        last edited by Sjælland

        @korina Thank you for your reply.
        When in logged in, in "settings", regardless which location I select (in my case a nearby town), after having officially logged out, closing Firefox 92.0.1 (Mac OS 10.12.6) after logging back into Windy the location is back to: "determined by IP address".
        The same happens when I blank-out, on the right-hand side of the screen in "layers", a whole bunch of layers which I don't require like swell, NO2, waves, water-temperature, snow etc etc, they only stay as long as I'm logged in. As soon as I log-out and log back in, my selection is gone and everything is back to the "standard" lay-out (including back to the IP location)
        The only layers which seems to be saved and do stay after having logged out and back in again are the few selected layers in the bottom right-hand side of the screen (for example selected wind-speed in m/s instead of knots)
        So only a very few personalized options do get saved, however the bulk of my selections just disappear after having logged out.
        Unless that I make a mistake, that there is a "save" button to save my selected location and preferred layers, but if the program is mend to save these things automatically; apart from a few exceptions, it doesn't work on my computer.
        Please let me know if I've to clarify more or if I'm making a mistake?
        With kind regards: sjælland.

        erprecisoE idefix37I 2 Replies Last reply Reply Quote 0
        • erprecisoE
          erpreciso @Sjælland | Premium
          last edited by

          @sjælland @Korina @petra-pik thanks for the activity on this post, however I understand @Sjælland problem is more about saving settings in the cloud and across devices, rather than the wrong location detected by the app, either at startup or using "Find my Location", that I understand is experienced also by @Bob-Lublawe and other users in other threads. Thanks.
          --Stefano

          KorinaK idefix37I 2 Replies Last reply Reply Quote 0
          • idefix37I
            idefix37 Sailor Moderator @Sjælland
            last edited by

            @sjælland
            @erpreciso

            Your selection of layers is not really saved in the cloud. So next time you open Windy, you get the default list of layers. There is only the parameters shown in the Settings menu which are saved, including units.

            erprecisoE 1 Reply Last reply Reply Quote 0
            • KorinaK
              Korina @erpreciso
              last edited by

              @erpreciso @Sjælland Yes, the layers are not part of the cloud, they are not saved there, but your browser should remember the selection in cache. However the Start-up location is saved to cloud.

              Have you tried to update your Firefox to the latest version?

              Korina

              S 1 Reply Last reply Reply Quote 0
              • erprecisoE
                erpreciso @idefix37 | Premium
                last edited by

                @idefix37 I don't have any problem with layers or setting in the cloud; I love the app and the functionalities, and all seems working as expected.
                My problem is the wrong location: I am currently in Perpignan (France) and "Find my location" detect Marseille (France), 200km East. Is the problem clear, and are you working on a solution, or should I open a new thread since it seems this one is used for everything except the original post' issue?
                Screenshot 2021-10-07 090645.png
                Screenshot_20211007_085210_cz.seznam.windymaps.jpg
                Many thanks.
                --Stefano

                KorinaK 1 Reply Last reply Reply Quote 0
                • KorinaK
                  Korina @erpreciso
                  last edited by

                  @erpreciso Hello, we are aware that some users experience issues with location determination and we are working on fixing it.

                  For now, I would suggest to try reinstalling the app, checking that you have allowed Windy to use your location and selecting option "determine by GPS" in the app's settings.

                  Korina

                  1 Reply Last reply Reply Quote 0
                  • idefix37I
                    idefix37 Sailor Moderator @erpreciso
                    last edited by

                    @erpreciso said in Wrong Location:

                    I understand @Sjælland problem is more about saving settings in the cloud and across devices,

                    My post about saving settings was addressed to you too just because you were referring to @Sjælland post.

                    There is apparently a problem with user location, OK. But You can save Perpignan as favorite. Of course it is one click more to display the local weather.

                    1 Reply Last reply Reply Quote 0
                    • S
                      Sjælland @Korina
                      last edited by Sjælland

                      @Korina @erpreciso
                      First of all I'm sorry if I hijacked a thread but the header covered partialy my problem and so, instead of opening another thread containing also "wrong location", perhaps due to other reasons, I used this one ;-) Perhaps it was the "wrong location" :-)))
                      Yes I'm using the latest Firefox 93.0.
                      I do now understand that the layers preferences, despite what is written completely at the bottom of the folded-open layers-menu, are not saved in the Cloud but in the browsers cache.
                      Screen Shot 2021-10-07 at 10.04.45.png

                      I think that's were the problem lays as my Firefox settings are such that Firefox deletes cookies, site-data and caches upon Firefox closure.
                      Whether this also influences the location-settings, I don't know. Even with the latest Firefox the location setting goes back to the IP location instead of the selected preferred town.
                      It has to be noted however that this problem of not saving the location exist (only?) on my Macbook (Sierra 10.12.6, Firefox 93.0) but not on my iPhone App. I guess closing the App on an iPhone does not wipe out caches.

                      If deemed required we can continue this discussion in another thread; please advice ......

                      KorinaK 1 Reply Last reply Reply Quote 0
                      • KorinaK
                        Korina @Sjælland
                        last edited by

                        @sjælland Hello, the selected layers are only saved to the local storage of a browser on your computer. If you have a settings that deletes all the site data, that is likely the reason you have issues.
                        Layers are not saved to the cloud, we will remove this text.

                        Korina

                        1 Reply Last reply Reply Quote 1
                        • rhc098R
                          rhc098
                          last edited by

                          Seeing this as well, but only in Android widgets. Opening the app or refreshing the widgets manually will correct the location error. I live in south metro Atlanta, but it will routinely claim that I'm in Sandy Springs, GA or, as of today, Central Florida.

                          Running version 33.0.2 on a Samsung Galaxy Z Fold 3

                          KorinaK 1 Reply Last reply Reply Quote 0
                          • KorinaK
                            Korina @rhc098
                            last edited by

                            @rhc098 Hello, what Android version do you have please?

                            Korina

                            rhc098R 1 Reply Last reply Reply Quote 0
                            • rhc098R
                              rhc098 @Korina
                              last edited by

                              @korina Android 11 with September patch

                              KorinaK 1 Reply Last reply Reply Quote 0
                              • KorinaK
                                Korina @rhc098
                                last edited by

                                @rhc098 Thank you for details, we are investigating the issue.

                                Korina

                                erprecisoE KorinaK 2 Replies Last reply Reply Quote 0
                                • erprecisoE
                                  erpreciso @Korina | Premium
                                  last edited by

                                  @korina Hello, since I moved to Spain two weeks ago, my location is now accurately reported. I already moved some hundreds kilometers along the Pyreneus mountains, and the app correctly gives me the weather of where I am, both at startup and with "Find my location". I also can see the blue pulsing dot, in the map, corresponding to my location, regardless how I move the map. Thanks for the great app and for the very responsive support forum!
                                  --Stefano

                                  KorinaK 1 Reply Last reply Reply Quote 0
                                  • KorinaK
                                    Korina @erpreciso
                                    last edited by

                                    @erpreciso Happy to hear this! :)

                                    Korina

                                    1 Reply Last reply Reply Quote 0
                                    • KorinaK
                                      Korina @Korina
                                      last edited by Korina

                                      @Bob-Lublawe @idefix37 @rhc098 @Sjælland Hi, we have just released a new update that contains a fix for the location bug. Please update Windy and let us know if the problem persists.

                                      Korina

                                      idefix37I 1 Reply Last reply Reply Quote 0
                                      • idefix37I
                                        idefix37 Sailor Moderator @Korina
                                        last edited by

                                        @korina
                                        I had no problem with my location because I had not used GPS positioning until then.
                                        I will use this positioning mean to test the new update.

                                        KorinaK 1 Reply Last reply Reply Quote 0
                                        • KorinaK
                                          Korina @idefix37
                                          last edited by

                                          @idefix37 Thank you, let us know if you observe any issue.

                                          Korina

                                          1 Reply Last reply Reply Quote 0
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