Xiaomi pad 5

[caydisikko]

Hello,
I have bought a new xiaomi pad 5 (Android 11) and wanted to install windy, but according to google play it is not available for me. I don't know, where is the problem, because on other devices were no issues and I can see it and install it on google play.
How can I solve it?

[Korina]

@caydisikko Hello, what does the error message say exactly? Also do you have Google Account activated on your device? Please see this article - https://deviceguides.vodafone.co.uk/xiaomi/mi-11-ultra-android-11-0/troubleshooting/apps-and-media/i-can-t-install-an-app/58/

[caydisikko]

@korina Yes, I have google account activated. If I try to find windy manualy on google play I cant even see it. And If I click on the link (to google play) to get to windy app it says not supported device.

[caydisikko]

@korina I am sending version of my android and the message about noncompatibility

[Korina]

@caydisikko Hello, there should not be any issue with installation. Please try to clear your cache - https://www.alphr.com/clear-google-play-cache/

[caydisikko]

@korina Unfortunatelly it doesn't work. Still message: Device not compatible with this version

[caydisikko]

@korina Any other idea, please?

[Korina]

@caydisikko Hello, unfortunately there seems to be no other advice. Try the reinstall the Google Play Store.

[hlaurent]

I have the exact same issue. The app is not listed on the Play Store for the Pad 5.

[Korina]

@hlaurent @caydisikko Hello, this is unfortunately an issue of Xiaomi and Google Play.

Please try steps in this article and let us know if they worked -https://c.mi.com/oc/thread-3132468-1-0.html?mobile=no

[ggross]

@korina
I tried all the above and still cannot install the app on my Xiaomi pad 5. It does not show up on the Play Store from the phone, neither from the Play Store accessed on my PC browser.

[Korina]

@ggross Hello, does your device have GPS?

[ggross]

@korina As fas I have seen online, it hasn't GPS.
Is this a limiting factor? (Windy on PC does not need it).

[Korina]

@ggross Please have a look at this article - https://deviceguides.vodafone.co.uk/xiaomi/mi-11-ultra-android-11-0/troubleshooting/apps-and-media/i-can-t-install-an-app/58/

[ggross]

@korina I have my Google account activate always.

[Korina]

@ggross Hello, you cannot find the app at all or there is a message that it is not compatible with your device?

[ggross]

@korina in the android app store from the affected device (xiaomi pad 5) I cannot find the app. In the app store accessed from a pc browser the device appears greyed out (as non compatible). In my Pocophone F1 it all works correctly.

[Korina]

@ggross Hi, we found the issue, your version of Xiaomi Pad is actually not supported. We will fix this issue with the next update.

[ggross]

@korina Ok, but it is not a Huawey pad, its a Xiaomi Pad 5.

[Korina]

@ggross I apologize, I meant Xiaomi.