Cannot log in with my account on my iPhone
-
Re: Can't login to the iPhone app
I am in China and cannot log in with my account loaler@163.com on my iPhone and today I’ve purchased the premium but still cannot log on. It showed “login failed with an unexpected error please try again later.”
In addition when I click a location in the map the detailed weather info never show up below before or after buying the premium. -
I’ve learned just now the app is blocked in China so could you please arrange to refund me for the premium subscription?
Thanks. -
@loaler Hello, where did you purchase Premium? If it was via Apple or Google, please follow these instructions -
App Store – https://support.apple.com/en-us/HT202039
Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en -
@korina
Thanks for your prompt reply. I've cancelled the subscription on my iPhone already but it just means I won't continue to subscribe one year later. How can I get refunded for this year's subscription? -
@loaler Please find more information here - https://support.google.com/googleplay/answer/2479637#apps&zippy=%2Capps-games-in-app-purchases-including-subscriptions
-
@korina
Unfortunately Google is blocked in China so I can't open the link you sent. -
@loaler Hello, how did you subscribed, was it via Google or desktop?
-
I subscribled on my iphone.
-
@loaler Hello, I would recommend to use VPN to access the Google Play or use the VPN in general to access Windy app.
