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    Ipad OS 15 - windy.com page freezes

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    • H
      henryhunter @Korina | Premium
      last edited by

      @korina Hi, it’s iPad OS 15.1. there’s no error message or anything, the whole page just freezes and stops responding to any input. I haven’t been able to replicate today so maybe something changed overnight. The IOS app is also a bit flakey, sometimes it only refreshes half the menu on the right side. I just wondered these were some artefacts from the the IOS 15 update which I moved to yesterday. If I can can get better video or screenshot I will post, thanks.

      KorinaK 1 Reply Last reply Reply Quote 0
      • KorinaK
        Korina @henryhunter
        last edited by

        @henryhunter Does it happen in the browser or in the app?

        Korina

        H 1 Reply Last reply Reply Quote 0
        • H
          henryhunter @Korina | Premium
          last edited by

          @korina Browser - both Chrome and Safari

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          • H
            henryhunter | Premium
            last edited by

            Bit it’s behaving today, hasn’t frozen once!

            KorinaK 1 Reply Last reply Reply Quote 0
            • KorinaK
              Korina @henryhunter
              last edited by

              @henryhunter Could be an issue of your browser. Make sure you have the latest version.

              Korina

              H 2 Replies Last reply Reply Quote 0
              • H
                henryhunter @Korina | Premium
                last edited by

                @korina On iPad the browser version is updated automatically so always latest - also same freeze in Safari or Chrome so not browser specific. Unfortunately it had started freezing up on me regularly. If I switch focus to another app and come back to browser windy page is often unresponsive. No error message, and won’t reload, so have to kill tab and start again. Interested to know if any others are reporting issue with iPad OS 15.1 and Windy

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                • H
                  henryhunter @Korina | Premium
                  last edited by

                  @korina this crash can also be reproduced 100% by selecting cloudbase then moving slider across a couple of days, after a few moments the page freezes.

                  KorinaK 1 Reply Last reply Reply Quote 0
                  • KorinaK
                    Korina @henryhunter
                    last edited by

                    @henryhunter What version of iPad do you have please?

                    Korina

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                    • H
                      henryhunter @Korina | Premium
                      last edited by

                      @korina iPad Pro 9.7in model number MLQ42B/A running software version 15.1

                      KorinaK 1 Reply Last reply Reply Quote 0
                      • KorinaK
                        Korina @henryhunter
                        last edited by

                        @henryhunter Hello, we will release an update that should solve some of the compatibility issues. Let me know if the issue still persists.

                        Korina

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                        • H
                          henryhunter @Korina | Premium
                          last edited by

                          @korina Great, thanks. Please let us know when released so I can check. Right now I need to restart page every few minutes.

                          KorinaK 1 Reply Last reply Reply Quote 0
                          • KorinaK
                            Korina @henryhunter
                            last edited by

                            @henryhunter Hello, the release it out. We have added "Graphic compatibility mode" into the settings. Please try Windy with this mode and let us know if the issue persists.

                            Korina

                            H 1 Reply Last reply Reply Quote 0
                            • H
                              henryhunter @Korina | Premium
                              last edited by

                              @korina it’s working well now using that setting, thanks very much. Perhaps it would make sense for that setting to be on by default for certain configurations.

                              1 Reply Last reply Reply Quote 0
                              • marekdM
                                marekd Administrator
                                last edited by

                                @henryhunter We just released another fix. It should not affect graphic compatibility mode, but it should fix the default mode. Could you please try to turn graphic compatibility mode off and let us know if it works properly? Thank you!

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                                • H
                                  henryhunter @marekd | Premium
                                  last edited by

                                  @marekd sorry, switching off compatibility mode breaks it again. It is easily replicable on my iPad Pro IPad OS 15.1 by selecting cloudbase and then moving the slider a few times. Switching compatibility mode back on, all is fine.

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                                  • H
                                    henryhunter | Premium
                                    last edited by

                                    The page is crashing now sometimes, even with compatibility mode switched on.

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                                    • C
                                      charlie0923 @henryhunter
                                      last edited by

                                      @henryhunter: same isue in my android too.

                                      KorinaK 1 Reply Last reply Reply Quote 0
                                      • KorinaK
                                        Korina @charlie0923
                                        last edited by

                                        @charlie0923 Hello, does it crash also with compatibility mode? Also what device and OS version do you use please?

                                        Korina

                                        1 Reply Last reply Reply Quote 0
                                        • H
                                          henryhunter | Premium
                                          last edited by

                                          Any prospect for a fix? Using the time slider with cloudbase to scroll forward always causes it to crash.
                                          Graphics compatibility on
                                          iPad Pro 9.7
                                          iPad os 15.1
                                          Safari

                                          KorinaK 1 Reply Last reply Reply Quote 0
                                          • KorinaK
                                            Korina @henryhunter
                                            last edited by

                                            @henryhunter Hello, did you try to reinstall the app? I would also recommend to check if you have enough space on your phone.

                                            What version of Windy do you have currently?

                                            Korina

                                            H 1 Reply Last reply Reply Quote 0
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