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    Ipad OS 15 - windy.com page freezes

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    • H
      henryhunter @Korina | Premium last edited by

      @korina Hello, I answered this question several times already 🙂 yes, latest version of Safari browser, but problem is the same on Chrome, and it also crashes in the Windy App, so I don’t think the problem is related to the browser. iPad os 15.2.1

      To repeat, when I scroll the time line forwards, usually with cloudbase, the whole thing freezes and I have to restart. If you want I can send a video.

      Korina 1 Reply Last reply Reply Quote 0
      • Korina
        Korina Administrator @henryhunter last edited by

        @henryhunter Hello, please try the following, in the Safari browser go to Settings->Safari->Advanced->Website data->"Windy.com"->Delete (swipe left).

        Korina

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          henryhunter @Korina | Premium last edited by

          @korina thanks Karina, I tried that. It worked ok for the first five minutes or so, then it started freezing again, and it still freezes under the same conditions.

          Korina 1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @henryhunter last edited by Korina

            @henryhunter Hello, we were unable to replicate this issue. Your iPad is already quite old, therefore the issues may be connected to that fact. I would recommend to use the app, instead of browser.

            Additionally I would recommend to try to use Mozilla browser.

            Korina

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            • H
              henryhunter @Korina | Premium last edited by

              @korina ok thanks. I understand it’s difficult to diagnose if you can’t replicate it. My iPad works fine for everything else! So a bit weird that the only issue is on windy.com. Also it’s the same in the app. I will try Mozilla but it’s pretty odd to use a separate browser just for this one purpose.

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              • H
                henryhunter @Korina | Premium last edited by

                @korina Mozilla freezes too

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                • H
                  henryhunter @Korina | Premium last edited by

                  @korina Is there something which would cause my iPad to load a different version of the web page? When I access the web page on a different iPad (also running iPados 15.x) I see a slightly different presentation. The side bar with all the configuration items and the slide for wind height etc. is always shown, but on my iPad I see just a few icons, and I hit the menu icon to pop out the side bar. I’m logged in as the same user in either case, so my user settings are all the same. Could this be some clue about why the page is crashing all the time?

                  Korina 1 Reply Last reply Reply Quote 0
                  • Korina
                    Korina Administrator @henryhunter last edited by

                    @henryhunter Hello, could you please send us screenshot examples at support@windy.com?

                    Korina

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                    • H
                      henryhunter @Korina | Premium last edited by

                      @korina email sent

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                      • T
                        Tatoy Sailor | Premium last edited by

                        I have the same issue but in my Iphone 6S plus. It freezes when moving the coursor to know the forecast of coming days. It happens after last IOS upgrade to 15.3.1

                        Korina 1 Reply Last reply Reply Quote 1
                        • Korina
                          Korina Administrator @Tatoy last edited by

                          @tatoy Hello, please try to turn on the Graphic Compatibility mode in settings. It should solve the freezing issue.

                          Korina

                          1 Reply Last reply Reply Quote 0
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