I paid the Premium life time fee but now ...

lakeborn

Good afternoon,

I use Windy almost everyday, I love it. However, I just noticed that my Premium "crown" is missing. I noticed this when I tried to access the 3D rendering and was offered to pay again. Well I'm not going to do that since I've already done it once :-)

So I'm concerned that maybe changing my email or something caused this ? I don't want to offer that information in a public form so if there's a way to contact privately.

Thank you,

Lakeborn

Korina

@lakeborn Hello, we do not have any life time subscription option. Are you sure you have subscribed to Windy.com application?

Windy for Android
Windy for iOS

FlySNJ

@Korina
I’m confused

I assume that the annual subscription is $19.98, while the one time $29.95.

From the Windy iOS app itself, it pops up a premium dialog that compares the free and subscription

Buy for one year
$29.99
One-time payment, no commitment

Annual subscription
$18.99 / year
Approximately $1.6 a month

lakeborn

@Korina

There was a one time lifetime payment.

Are you sure you NEVER offered it ?

Korina

@lakeborn Yes, we have never offered life-time Premium, you are referring to a different application. We know that some other apps offer life-time purchase.

Korina

@flysnj Hello, this is correct, but the One time payment gives you Premium access for 1 year only with no subscription, it is not life-time access.

FlySNJ

@korina Usually a one-time fee is for a permanent license, in my experience. Your one time fee for one year is about 50% more than a subscription for the same time period. How would a user benefit from buying the one year, one time, license? I see big potential for customer confusion.

You have a great product, but for my current needs, the subscription price is a bit excessive for me.
I would certainly be interested if you had a permanent license price. I understand that you may have a recurring cost for getting source data, so perhaps you could have a version where the other weather models require a subscription.

mel-jon

I am confused.

It seems backwards.

It's cheaper to pay monthly?

Korina

@flysnj Hello, the difference is in subscription model.

The one-time purchase has no subscription, therefore you are not signing up for continuous renewal like with the cheaper option.

Korina

@mel-jon Hello, we do not have any monthly option. This is only a calculation how much you can save with the Annual option.

Marpac99

I paid 119.00 for a lifetime premium upgrade. It was a one time offer. I actually had the premium for a year. Now it is gone and I have no recourse to get it back.

petra.pik

Hello @marpac99, we don't offer a lifetime licence, you must be referring to another application.
We are Windy.com, red and white logo, not Windy.app, blue and white logo. In order to solve your issue, you need to contact Windy.app.

samli

@Korina this subscription model is indeed very confusing! I just asked Apple for a refund because I also misunderstood the concept.