Windy not working as before
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Korina, tried with all main browsers, Chrome, Safari and
Firefox, all updated to the last version. All Windy layers
are working properly with the exception of Rain,Thunder.
Presume problem should to be corrected on your side.
Tried to create a video of Rain,Thunder, but was unable.
System does not allow. Box shakes and indicates...
...stop video... :-( Big problem with Rain,Thunder! -
@filipe-mayer Hello, please continue the issue in the original post, there is no need to create new post about the same issue.
Korina
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@Korina , hello, just posted a small video of rain,
thunder. Please click in my profile. -
@korina Which original post? This site is unusable since the update - which post do I look for?
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That's using Chrome, apparently showing the Rain layer
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@headangle Hello, I was replying to @Filipe-Mayer.
Could you please try to clear your browser cache and launch Windy again? What OS and browser are you using?
@headangle Also what exact issue do you have with Rain,Thunder? The layer shows no data or is this behaviour triggered by some action? Do you also have a problem with other layers?
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@headangle, I am using Chrome on Mac
OS X 10_15_7. Will launch Windy again.
Many thanks for advise. -
@headangle,(1) problem is that if I initiate query by Rain,Thunder all other layers do not provide info. or just show flashes of colors with no senseat all (2) If I initiate by the last layers and up, all perform perfectly until reaching Rain, Thunder wich does not work ( grey map , country borders and no motion whatsoever)
Is it possible to delete Windy and download it again? In doing so did I loose my Premium status? -
@headangle Hello, posted a video with the mess
of Rain,Thunder . To acess please click in my profile. -
@filipe-mayer Hello, we are about to release a fix that should solve the problem. I will let you know once it is out.
Korina
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Cleared cache, restarted Chrome on Mac OSX 10.15.7 and this is the rubbish I get. This is a subscription service, yes?
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@korina, thanks a lot!
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@korina, Hello, still no news about your fix to
solve my problem with Rain, thunder. -
@filipe-mayer Hello, we are releasing an update today. Please try Windy in the evening to find out if the issue persists.
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@korina, Hello, at 21:00 GMT your update did
not work! Images worst than ever. Grey or Pink
maps, all showing only the wind particles, regardless of the selected item. You must trie
something else. Only layers that work properly
are WIND ( full colours, wind particles moving
correctly) and...the OUTDOOR MAP!!! Its almost ridiculous as Windy work so well, for such a long time. -
@headangle @filipe-mayer Please, try to turn on "Graphic compatibility mode" in settings https://www.windy.com/settings
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Just some background info why we made changes in this area. Apple change Safari version in last MacOS and iOS. And it affects 3 our layers: Rain & thunder, Thermals and Precip. type. All these layers just freeze because of Safari new bug. So we had to solve it somehow and not just wait till Apple fix it in Safari. We changed the way we render our layers. It worked well during test, but unfortunately we are unable to cover all possible hardware and software combinations. We are still working on it and doing our best to fix it for all our users properly. We apologize for all inconveniences and thank you for your patience.
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@marekd, Hello...... turned on the "Graphic compatibility mode" and PUFF 💥 suddenly everything returned to normal. Rain, thunder
working perfectly, lyke before. Thanks a lot for
exelent advise! -
@Filipe-Mayer We just released another fix. It should not affect graphic compatibility mode, but it should fix the default mode. Could you please try to turn graphic compatibility mode off and let us know if it works properly? Thank you!
