premium account is not active
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Hello, sir
I pay for a premium account, but it is not active on my account yet!
I follow these steps but it's not working! (No Order Reference sent to my mail)
https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
I sent a message to support but still no reply.
Thanks &waiting for your reply. -
Me also, I purchased an annual subscription on Android (ie via Google Play) and can't access it on Desktop. I have only got a purchase reference on an email from google play, nothing in my inbox from Windy directly with any usable references. Please advise, I need it this week!
x
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@Korina could you help us?
I will sail tomorrow. -
@bassem-ossama
@Korina will probably not be back before to morrow morning. -
@squeaki Hello, you will need to restore the purchase on your phone in the app, please follow steps in this article - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
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@bassem-ossama Hello, you have purchased Premium on desktop. I have resend you the email notification, please check your mail and spam box to find the order reference ID. And then follow https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
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@Korina I didn't get any messages!
I checked my Paypal mail and registered mail nothing on it.
Just make sure to write my mail right I will send it again in chat. -
Thank you it's working for me now.
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@idefix37 Thank you this worked, although it's quite a strange process to have to do!
For clarity, my desktop (via Chrome) premium subscription is now working as expected. Perhaps suggest to users who subscribe that they log out and back in, and do this as part of the standard process?
Thanks for the info nevetheless.
x
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@squeaki The restore process depends on where the Premium is purchased. But thank you for your input.
