I have problem in my premium account

[aaujrami]

Dear windy team I have premium account but while opening the application it shows map without data please solve my premium account and how I can contact technical team please reply to my problembolded text

[petra.pik]

Hello @aaujrami, does the map freeze or you are able to move with it? Is there any error message? Would you attach a screenshot?

I would recommend uninstalling and installing the application.

In case the issue persists, please, let me know what version of operating system, device and application (can be found at the bottom of the Menu) you have so we can look into it.