Subscription issue
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Even if I have paid for Windy Premium, every time I run the Windy app or log in through the website it proposes me to subscribe again.
Under the subscription page I tried the recovery button with no result.
I’m afraid that something is wrong. Do I have to take some action?Kind Regards
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@panteliz Hello, you have subscribed via desktop (FastSpring), therefore you will need to enter the reference ID to restore the purchase on desktop. Please read this manual and follow the steps for desktop restoration. https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
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@korina hello!
Thank you for your reply.
I understand what I have to do, but I have not the subscription Order Reference code. I have only the Paypal receipt. -
@panteliz I have just resend you the FastSpring notifications again, please have a look at your mail box.
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@korina thank you very much. I received and used the code as you described and now it works properly.
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@panteliz Happy to hear it!
