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    Subscription issue

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    • panteliz
      panteliz | Premium last edited by

      Even if I have paid for Windy Premium, every time I run the Windy app or log in through the website it proposes me to subscribe again.
      Under the subscription page I tried the recovery button with no result.
      I’m afraid that something is wrong. Do I have to take some action?

      Kind Regards

      Korina 1 Reply Last reply Reply Quote 0
      • Korina
        Korina Administrator @panteliz last edited by

        @panteliz Hello, you have subscribed via desktop (FastSpring), therefore you will need to enter the reference ID to restore the purchase on desktop. Please read this manual and follow the steps for desktop restoration. https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

        Korina

        panteliz 1 Reply Last reply Reply Quote 0
        • panteliz
          panteliz @Korina | Premium last edited by

          @korina hello!

          Thank you for your reply.
          I understand what I have to do, but I have not the subscription Order Reference code. I have only the Paypal receipt.

          Korina 1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @panteliz last edited by

            @panteliz I have just resend you the FastSpring notifications again, please have a look at your mail box.

            Korina

            panteliz 1 Reply Last reply Reply Quote 0
            • panteliz
              panteliz @Korina | Premium last edited by

              @korina thank you very much. I received and used the code as you described and now it works properly.

              Korina 1 Reply Last reply Reply Quote 0
              • Korina
                Korina Administrator @panteliz last edited by

                @panteliz Happy to hear it!

                Korina

                1 Reply Last reply Reply Quote 0
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