"There was a problem with your subscription" popup persists after fixing a payment method in google play.
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This popup ^Now takes me to a page on google play where the subscription shows as active and due to be rebilled on Nov 29, 2022. I'm able to access 1 hr forecasts and I have the premium badge next to my profile when I am logged in, it's just an annoying popup that persists on desktop and android device. If it helps debug at all, my payment method was paypal for google play before I switched to using a credit card to pay for this year's subscription. I confirmed that the payment did go through. I've also tried uninstalling and reinstalling the app.
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Update: my PayPal info magically started working again and I’ve now been charged twice for the same year of subscription. This did resolve the payment problem pop up though.
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@lebbyrooster Hello, glad to hear it is resolved. If you subscribed via Google Play and was charged twice, you can request a refund for the second charge - https://support.google.com/googleplay/answer/2479637?hl=en
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Hi again,
The link above is broken, but
I think I realize what happened now. My google play was signed into my second account at the time I hit the "fix payment options" link. It looks like it ended up just buying a new windy subscription instead of fixing the existing one?.I know this is on Google Play's end and not yours. I certainly share the blame for not checking which account I was on, but why should the "fix payment options" link lead an account not owning the app straight to a screen to punch in a card for buying a new (not fixing) a subscription?
At this point since we're past 48 hr google play has declined the refund request. Can I get some help on your end?
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Order number: GPA.3351-5398-6480-63595
Order date: Nov 29, 2021 11:21:00 AM EST -
Hello @lebbyrooster, unfortunately, we are not able to help you in this case. I can only recommend trying to contact Google Play with the same explanation you gave us and maybe they will consider refunding you.
Here is a valid link to a manual on how to request a refund – https://support.google.com/googleplay/answer/2479637?hl=en -
Hi again,
Thank you for your quick response. I'm unfortunately not getting anywhere with google play. Since 48 hours has passed my requests are auto-rejected in minutes. Their filters don't seem to appreciate that it took 17 days to hear from anyone here. I did find a way that you can help though. The "refund and revoke" section of this link should prove helpful along with the order ID posted above. If you would prefer to search via the associated email, please send me a private message.
support.google(DOT)com/googleplay/android-developer/answer/2741495?hl=en#zippy=%2Crefund-subscriptions-including-refund-and-revoke
Thank you!
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@lebbyrooster said in "There was a problem with your subscription" popup persists after fixing a payment method in google play.:
support.google(DOT)com/googleplay/android-developer/answer/2741495?hl=en#zippy=%2Crefund-subscriptions-including-refund-and-revoke
Hello, we unfortunately cannot refund the order from our side. Did you please try to submit another request for refund?
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@korina I spoke with Google support via chat, the convo is below. Please send me a PM for the relevant details at the bottom.
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Google SupportYou’re connected with agent Henry C.
7:19 PM
H
Hi [NAME], welcome to Google Play Support! My name is Henry C. In case you need to refer to this chat interaction in the future, your support ID is 6-1925000031956. How can I help you today?Henry C · 7:19 PM
Are you able to see the issue description?
I'll repost it here
The developer wishes to refund a purchase made by my second account. When I followed the link in the app to fix a payment method it opened straight to the payment section in google play, but instead of renewing my current subscription it bought a new one on the account google play was defaulted to. I went to their support first but by the time I got an answer the google play refund period had lapsed. See my support ticket here:https://community.windy.com/topic/18722/there-was-a-problem-with-your-subscription-popup-persists-after-fixing-a-payment-method-in-google-play/6?_=16422051061477:20 PM
H
Thanks for the detailed information.
However I do not have an access to open the link you have provided.
Henry C · 7:23 PM
Understandable seeing as how I'm a stranger on the internet, but it's also the official site from the developer of the app
If the app is safe enough to be on the play store surely it's also safe for support to visit that website?
If I give you the title of the forum post will that work?
This way you can navigate to the windy community website on your own?
The title is: "There was a problem with your subscription" popup persists after fixing a payment method in google play"
7:27 PM
H
Well, we cannot access any third party sites from our end.
May I know the name of the subscription?
Henry C · 7:28 PM
I'm not sure what you mean exactly
Windy.com annual subscription perhaps?
GPA.3351-5398-6480-635957:29 PM
H
Okay let me check with the transaction details from my end.
I have gone through the details and see that the subscription is active.
May I know what exactly you want to look for you?
Henry C · 7:32 PM
Yes I'd like it canceled and refunded please
It purchased a second copy when I already have a subscription on my linked account, [REDACTED]
The developer's in-app "fix payment" link sent me straight to the google play credit card page. There was no indication of what account I was signed into on that page
7:33 PM
H
I understand that you wants to cancel the subscription from this account and initiate a refund request for the same.
Henry C · 7:34 PM
Correct
support.google.com/googleplay/android-developer/answer/2741495?hl=en#zippy=%2Crefund-subscriptions-including-refund-and-revoke
The devloper reported to me (in the above forum post) that they were unable to go this route and suggested I come here
7:36 PM
H
Alright! Let me go ahead and try to cancel the subscription for you now, and I will also try to initiate a refund request for you.
Henry C · 7:36 PM
Thanks!
7:37 PM
H
Just to give you a quick heads up, you see, since app developers are the content owners, they keep the rights to their app and content management including refunds.
Having said that, I can go ahead and check the refund eligibility within the system. If that doesn't work, then I will guide you with what exactly has to be done to sort it. Would that be okay?
Henry C · 7:40 PM
Sounds like a plan
I imagine that the system will kick it back with how much time has passed
It took 17 days for the developer to reply to their support ticket so I've been getting auto rejection emails when I try to send it through on my end.
7:42 PM
H
I understand but this is not in our hands to refund the amount as the funds are already paid to the app developer we need to try to pull the funds back within the system. If system is unable to pull back the funds for you then you need to contact the app developer as they are responsible for the content management and refunds.
Shall I proceed?
Henry C · 7:45 PM
It's worth a shot. Yes please
In the case that it doesn't work what can I do to help them other than the above refund and revoke support page I sent? Is there any reason a developer wouldnt be able to refund via that process? I started this support chat on their recommendation since they said they were unable to.
7:48 PM
H
I tried my best but it did not work in our favor. Looks like it did not go through as per the refund policies :
https://support.google.com/googleplay/answer/2479637?hl=en
Here is what needs to be done.
All you gotta do is share the below factors with the app developers directly and they will look into it for you:- Transaction Id.
- Email account.
- Make and model of the device.
- Let them know that you've checked with Google for a refund and we were unable to provide you with one.
