<![CDATA[MacOs Catalina - Windy.com won't load]]>Suddenly, both Firefox and Safari will fail after trying to load windy.com. This is new behavior. Chrome is loading successfully. I am using a Macbook. The windy app on my iphone and ipad also load successfully. Further, if I time it correctly, I can stop windy.com loading on Firefox and Safari. At that point, the site (with Firefox or with Safari, on the Macbook) will run normally. But the site will fail to load again as soon as I refresh the page or type windy.com and press enter again. Chrome behaves normally, the iOS and iPad OS apps behave normally. The behavior is limited to Firefox and Safari on the Macbook and started sometime in the last week or so.

This is appearing in the windy error messages in Safari..
Error no: 1
{
"timestamp": 1638745471348,
"runningMs": 736,
"type": "user",
"module": "user",
"msg": "Unable to reload user info (possibly offline)",
"line": null,
"col": null,
"url": "https://www.windy.com/",
"script": null,
"ver": "34.1.0",
"target": "index",
"error": " "Failed to load user info: [object XMLHttpRequest]"",
"isOnline": false,
"latestBcast": "bcast: maps-paramsChanged (574ms ago at 1638745470774)
store: visibleProducts (573ms ago at 1638745470775)
store: glParticlesOn (308ms ago at 1638745471040)
bcast: noConnection http (37ms ago at 1638745471311)
bcast: noConnection http (0ms ago at 1638745471348)",
"sessionCounter": 32,
"sessionName": "us-32",
"lang": "en",
"size": "1280x800",
"platform": "desktop",
"errorID": "unable-to-reload-user-info-possibly-offline"
}

About this version
Target: index.html
Version: 34.1.0
Built: 2021-11-30, 13:41
Your browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.1 Safari/605.1.15
WebGL particles: running

]]>https://community.windy.com/topic/18737/macos-catalina-windy-com-won-t-loadRSS for NodeSat, 11 Jul 2026 09:02:21 GMTSun, 05 Dec 2021 23:02:35 GMT60<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Tue, 28 Dec 2021 21:59:55 GMT]]>@kkoston this fixed it for safari for me

]]>https://community.windy.com/post/95521https://community.windy.com/post/95521Tue, 28 Dec 2021 21:59:55 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Sat, 25 Dec 2021 21:25:19 GMT]]>@jokull Hello, do you still have a problem when you turn the Graphic compatibility mode on in Settings?

]]>https://community.windy.com/post/95334https://community.windy.com/post/95334Sat, 25 Dec 2021 21:25:19 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Tue, 21 Dec 2021 23:08:42 GMT]]>Quick update: I have installed the latest security updates from apple (2021-008) and it fixed the problem. Now windy and other apps load normally on my mac. Here is what they said in the change log:

Graphics Drivers

Available for: macOS Catalina

Impact: A malicious application may be able to execute arbitrary code with kernel privileges

Description: A buffer overflow was addressed with improved bounds checking.

CVE-2021-30977: Jack Dates of RET2 Systems, Inc.

]]>https://community.windy.com/post/95132https://community.windy.com/post/95132Tue, 21 Dec 2021 23:08:42 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Sat, 11 Dec 2021 06:49:14 GMT]]>I have the same problem with Windy.com but also with google street view.

]]>https://community.windy.com/post/94301https://community.windy.com/post/94301Sat, 11 Dec 2021 06:49:14 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Fri, 10 Dec 2021 20:09:43 GMT]]>@marekd I just noticed this post. I enabled "Graphic compatibility mode". With that, Safari and Firefox are successfully loading on my MacBook.

]]>https://community.windy.com/post/94293https://community.windy.com/post/94293Fri, 10 Dec 2021 20:09:43 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Fri, 10 Dec 2021 08:41:10 GMT]]>@kkoston Thanks for your investigation. I just can confirm it is an Apple bug. Could you please try in Firefox (and even for Safari) to set this item in localStorage for Windy website? Just (fail)load windy.com, open Console in dev tools and fire:

window.localStorage.setItem('settings_disableWebGL', true);

After reloading the website, it should disable WebGL rendering for all layers (except of satellite, meteoradar and 3D globe). We just need to know it it helps or not. Thank you!

]]>https://community.windy.com/post/94259https://community.windy.com/post/94259Fri, 10 Dec 2021 08:41:10 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Fri, 10 Dec 2021 03:51:29 GMT]]>My FF crashes completely when opening windy.com. Safari just shows the error that people reported earlier in this thread. I have the same problem with Google StreetView. There are numerous reports on the Internet of people having the same problem with the following setup:

  • MacBook Pro retina 2012
  • macOS Catalina 10.15.7
  • latest updates
  • Firefox 95.0 (latest) / Safari (latest)
    The issue seems to be related to WebGL as some tinkering with Safari WebGL settings seems to have fixed it for some people:

In the Safari Menu Bar, go to Develop >> Experimental Features >> then check both WebGL 2.0 and WebGL via Metal.
If Develop is not in the Safari Menu bar, go to Safari >> Preferences >> Advanced >> and tick "Show Develop menu in menu bar" down the bottom.

Unfortunately I wasn't able to find any solution for the Firefox.
Here is Mac Cash Info form firefox crash report:

{
  "num_records": 2,
  "records": [
    {
      "message": "abort() called",
      "module": "/usr/lib/system/libsystem_c.dylib"
    },
    {
      "module": "/System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/libGPUSupportMercury.dylib",
      "signature_string": "Graphics kernel error: 0xfffffffb\n"
    }
  ]
}
]]>https://community.windy.com/post/94250https://community.windy.com/post/94250Fri, 10 Dec 2021 03:51:29 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Thu, 09 Dec 2021 12:25:10 GMT]]>@marekd Getting a Console error..
error.png

]]>https://community.windy.com/post/94216https://community.windy.com/post/94216Thu, 09 Dec 2021 12:25:10 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Thu, 09 Dec 2021 12:06:54 GMT]]>@apub @GiantSquid @GiantSquid Could please anyone with this issue try to open dev console on Windy page (Cmd + Opt + I, then tab "Console") and paste this line and press Enter?

W.store.set('disableWebGL', true); window.location.reload();

It will reload page on its own. And if this helped, it should work as expected. Thank you!

]]>https://community.windy.com/post/94213https://community.windy.com/post/94213Thu, 09 Dec 2021 12:06:54 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Thu, 09 Dec 2021 09:42:47 GMT]]>@apub Thank you. It loads everything client needs and without any JS error... So it has to be some rendering issue. We are working on getting 2012 MacBook and we hope it will not work even for us to be able to fix it.

]]>https://community.windy.com/post/94167https://community.windy.com/post/94167Thu, 09 Dec 2021 09:42:47 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Thu, 09 Dec 2021 06:44:47 GMT]]>@marekd Don't know how to read this. These are the only red I see:
wi-1.png
wi-2.png
wi-3.png

]]>https://community.windy.com/post/94157https://community.windy.com/post/94157Thu, 09 Dec 2021 06:44:47 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Thu, 09 Dec 2021 06:08:25 GMT]]>@apub Thank you for your help. And network tab is also without errors? There will be many items, but non of them should be in red color.

]]>https://community.windy.com/post/94147https://community.windy.com/post/94147Thu, 09 Dec 2021 06:08:25 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Thu, 09 Dec 2021 01:53:28 GMT]]>@marekd I just completed an entire MacOS reinstall. Still getting the same error.

]]>https://community.windy.com/post/94142https://community.windy.com/post/94142Thu, 09 Dec 2021 01:53:28 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Wed, 08 Dec 2021 23:28:41 GMT]]>@marekd This is after reloading:
log.png

]]>https://community.windy.com/post/94139https://community.windy.com/post/94139Wed, 08 Dec 2021 23:28:41 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Wed, 08 Dec 2021 19:04:15 GMT]]>@gregfrancis_98 If you are able to load Windy at least somehow, can you please try to turn "Graphic compatibility mode" in settings on https://www.windy.com/settings ? Does it help or the issue is still same?

]]>https://community.windy.com/post/94125https://community.windy.com/post/94125Wed, 08 Dec 2021 19:04:15 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Wed, 08 Dec 2021 17:09:09 GMT]]>@apub I am having the same problem as you. I have a Mac mini with Catalinia 10.15.7. Safari and Firefox both seize up. Firefox actually shuts itself down after a while. Safari is giving me the same message as above. The Brave browser actually will load but none of the overlays do anything. I tried showing radar and satellite and neither of them do anything. I'd say it's a Mac thing, not a browser thing.

]]>https://community.windy.com/post/94118https://community.windy.com/post/94118Wed, 08 Dec 2021 17:09:09 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Wed, 08 Dec 2021 13:53:19 GMT]]>It seems to be an Apple issue. Check https://robservatory.com/resolving-a-problem-repeatedly-occurred-error-in-safari/ for more info. Please, try to reinstall Safari using installer from e.g. this site: https://www.macupdate.com/app/mac/15675/apple-safari (because the official download link from their support does not exist: https://discussions.apple.com/thread/253165554) and let me know if it solved the issue. Thanks!

]]>https://community.windy.com/post/94110https://community.windy.com/post/94110Wed, 08 Dec 2021 13:53:19 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Wed, 08 Dec 2021 09:00:07 GMT]]>@apub If you open Safari developer tools (Cmd + Opt + I) on Network and Console tab (with "Preserve log" checked) and reload windy.com website, do you see any errors there?

]]>https://community.windy.com/post/94092https://community.windy.com/post/94092Wed, 08 Dec 2021 09:00:07 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Wed, 08 Dec 2021 08:14:04 GMT]]>@idefix37 Thank you. Unfortunately, I ran the software update just a short time ago. It indicates, as shown in the screenshot above, that for this MacBook, there are no updates available.

]]>https://community.windy.com/post/94085https://community.windy.com/post/94085Wed, 08 Dec 2021 08:14:04 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Wed, 08 Dec 2021 07:38:31 GMT]]>@apub
You should be able to update to MacOS Monterey, if available for MacBook too.

Capture d’écran 2021-12-08 à 08.34.50.png

]]>https://community.windy.com/post/94079https://community.windy.com/post/94079Wed, 08 Dec 2021 07:38:31 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Wed, 08 Dec 2021 07:27:49 GMT]]>@marekd Do you mean update MacOS? I don't think there is one, at least for MacBooks similar to mine..Screen Shot 2021-12-07 at 11.24.49 PM.png

]]>https://community.windy.com/post/94076https://community.windy.com/post/94076Wed, 08 Dec 2021 07:27:49 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Wed, 08 Dec 2021 06:10:01 GMT]]>I changed the topic title, because I think the problem is MacOs Catalina, all of you (also from this topic) have this system. I will try to test it on 10.15.7. You can try to update your MacOs meanwhile I am almost sure it will help.

]]>https://community.windy.com/post/94068https://community.windy.com/post/94068Wed, 08 Dec 2021 06:10:01 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Tue, 07 Dec 2021 22:19:27 GMT]]>Same problem here....
MacBook Pro (15-inch, Mid 2012)
2,3 Ghz Quad-Core Intel Core i7
8Gb memory
SSD
Graphics Intel HD Graphics 4000 1536 MN
MacOs 10.15.7
Safari 15.1 (15612.2.9.1.30, 15612)

Working fine: Chrome Versie 96.0.4664.93 (Officiële build) (x86_64)

]]>https://community.windy.com/post/94062https://community.windy.com/post/94062Tue, 07 Dec 2021 22:19:27 GMT<![CDATA[Reply to MacOs Catalina - Windy.com won't load on Tue, 07 Dec 2021 19:45:15 GMT]]>@marekd @GiantSquid And to emphasize the strangeness.. On Safari and Firefox, if I pause the loading and enter a location manually, the site will work normally. But as soon as I "reload" the page, the same error occurs. But regarding the experience of GiantSquid, Chrome, on my MacBook anyway, still loads and continues to operate normally. Strange.

]]>https://community.windy.com/post/94051https://community.windy.com/post/94051Tue, 07 Dec 2021 19:45:15 GMT