MacOs Catalina - Windy.com won't load
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Suddenly, both Firefox and Safari will fail after trying to load windy.com. This is new behavior. Chrome is loading successfully. I am using a Macbook. The windy app on my iphone and ipad also load successfully. Further, if I time it correctly, I can stop windy.com loading on Firefox and Safari. At that point, the site (with Firefox or with Safari, on the Macbook) will run normally. But the site will fail to load again as soon as I refresh the page or type windy.com and press enter again. Chrome behaves normally, the iOS and iPad OS apps behave normally. The behavior is limited to Firefox and Safari on the Macbook and started sometime in the last week or so.
This is appearing in the windy error messages in Safari..
Error no: 1
{
"timestamp": 1638745471348,
"runningMs": 736,
"type": "user",
"module": "user",
"msg": "Unable to reload user info (possibly offline)",
"line": null,
"col": null,
"url": "https://www.windy.com/",
"script": null,
"ver": "34.1.0",
"target": "index",
"error": " "Failed to load user info: [object XMLHttpRequest]"",
"isOnline": false,
"latestBcast": "bcast: maps-paramsChanged (574ms ago at 1638745470774)
store: visibleProducts (573ms ago at 1638745470775)
store: glParticlesOn (308ms ago at 1638745471040)
bcast: noConnection http (37ms ago at 1638745471311)
bcast: noConnection http (0ms ago at 1638745471348)",
"sessionCounter": 32,
"sessionName": "us-32",
"lang": "en",
"size": "1280x800",
"platform": "desktop",
"errorID": "unable-to-reload-user-info-possibly-offline"
}About this version
Target: index.html
Version: 34.1.0
Built: 2021-11-30, 13:41
Your browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.1 Safari/605.1.15
WebGL particles: running -
@apub Hello, the error says you are probably offline. Please try to clear your browser cache and update the browser to the latest version. Let me know if the issue persists.
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Hello @korina. Thank you for your reply. Yes, I saw the offline indications in the error message however that does not make sense. As i mentioned, if I pause loading, then manually fill in the search location, then the site will work normally. But if I refresh at that point (after the site is working) I will get the same error. And, at the same time, this is only happening on Safari and Firefox. A Chrome session open at the same time does not exhibit this behavior. So it may think I am offline, there may be some kind of timing issue, but again: I can pause the loading, continue manually, it works, then I immediately refresh the page, and get the same error. And at the same time, Chrome, at the same time is not giving the same error. Yes, I cleared the cache, updated the browser, restarted my computer. Thank you.
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@apub Would you please post a screenshot showing what happens when you try to load Windy?
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@korina Here you are. Thank you.
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@apub Could you please post your hardware configuration and exact Mac version? Also, Firefox and Safari version? We made some WebGL changes in version
34.1.0and this info would help us a lot. Thank you! -
@marekd Sure thing:
MacBook Pro, Late 2012
Processor 2.5 GHz Dual-Core Intel Core i5
Memory 8GB 1600 MHz DDR 3
Graphics Intel HD Graphics 4000 1536 MB
macOS 10.15.7Safari 15.1 (15612.2.9.1.30, 15612)
Firefox 94.0.2 (64-bit) -
@apub said in Firefox and Safari not loading:
@marekd Sure thing:
MacBook Pro, Late 2012
Processor 2.5 GHz Dual-Core Intel Core i5
Memory 8GB 1600 MHz DDR 3
Graphics Intel HD Graphics 4000 1536 MB
macOS 10.15.7Safari 15.1 (15612.2.9.1.30, 15612)
Firefox 94.0.2 (64-bit)Same here, same Mac (specs), but also Chrome isn't doing OK.
Chrome version: 96.0.4664.93 (is up-to-date version) -
Thanks for reporting this issue. It seems your browsers cannot load our site at all. I really do not understand it, to be honest.
@GiantSquid Could I ask you for a huge help? Could you please open empty anonymous window of Chrome, open dev tools (Cmd + Opt + I), select network tab, check "Preserve log". Then open windy.com, wait for the error and export all network communication to HAR file (see screenshot). After that, please switch to Console tab and make printscreen of the console if there were any errors.
Both, screen shot and HAR file please send me to my mail (see your PM inbox). Do not share these files publicly here, especially HAR file contains your Windy personal private data.
This will help me to find if the problem is network connection or javascript. At this moment I have no idea where the problem can be. Thank you so much!
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@marekd @GiantSquid And to emphasize the strangeness.. On Safari and Firefox, if I pause the loading and enter a location manually, the site will work normally. But as soon as I "reload" the page, the same error occurs. But regarding the experience of GiantSquid, Chrome, on my MacBook anyway, still loads and continues to operate normally. Strange.
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Same problem here....
MacBook Pro (15-inch, Mid 2012)
2,3 Ghz Quad-Core Intel Core i7
8Gb memory
SSD
Graphics Intel HD Graphics 4000 1536 MN
MacOs 10.15.7
Safari 15.1 (15612.2.9.1.30, 15612)Working fine: Chrome Versie 96.0.4664.93 (Officiële build) (x86_64)
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I changed the topic title, because I think the problem is MacOs Catalina, all of you (also from this topic) have this system. I will try to test it on 10.15.7. You can try to update your MacOs meanwhile I am almost sure it will help.
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@marekd Do you mean update MacOS? I don't think there is one, at least for MacBooks similar to mine..
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@apub
You should be able to update to MacOS Monterey, if available for MacBook too.
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@idefix37 Thank you. Unfortunately, I ran the software update just a short time ago. It indicates, as shown in the screenshot above, that for this MacBook, there are no updates available.
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It seems to be an Apple issue. Check https://robservatory.com/resolving-a-problem-repeatedly-occurred-error-in-safari/ for more info. Please, try to reinstall Safari using installer from e.g. this site: https://www.macupdate.com/app/mac/15675/apple-safari (because the official download link from their support does not exist: https://discussions.apple.com/thread/253165554) and let me know if it solved the issue. Thanks!
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@apub I am having the same problem as you. I have a Mac mini with Catalinia 10.15.7. Safari and Firefox both seize up. Firefox actually shuts itself down after a while. Safari is giving me the same message as above. The Brave browser actually will load but none of the overlays do anything. I tried showing radar and satellite and neither of them do anything. I'd say it's a Mac thing, not a browser thing.
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@gregfrancis_98 If you are able to load Windy at least somehow, can you please try to turn "Graphic compatibility mode" in settings on https://www.windy.com/settings ? Does it help or the issue is still same?
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@marekd This is after reloading:
