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    MacOs Catalina - Windy.com won't load

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    • A
      apub @marekd
      last edited by apub

      @marekd @GiantSquid And to emphasize the strangeness.. On Safari and Firefox, if I pause the loading and enter a location manually, the site will work normally. But as soon as I "reload" the page, the same error occurs. But regarding the experience of GiantSquid, Chrome, on my MacBook anyway, still loads and continues to operate normally. Strange.

      G 1 Reply Last reply Reply Quote 0
      • HansKleinH
        HansKlein
        last edited by

        Same problem here....
        MacBook Pro (15-inch, Mid 2012)
        2,3 Ghz Quad-Core Intel Core i7
        8Gb memory
        SSD
        Graphics Intel HD Graphics 4000 1536 MN
        MacOs 10.15.7
        Safari 15.1 (15612.2.9.1.30, 15612)

        Working fine: Chrome Versie 96.0.4664.93 (Officiële build) (x86_64)

        1 Reply Last reply Reply Quote 1
        • marekdM
          marekd Administrator
          last edited by marekd

          I changed the topic title, because I think the problem is MacOs Catalina, all of you (also from this topic) have this system. I will try to test it on 10.15.7. You can try to update your MacOs meanwhile I am almost sure it will help.

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          • A
            apub @marekd
            last edited by

            @marekd Do you mean update MacOS? I don't think there is one, at least for MacBooks similar to mine..Screen Shot 2021-12-07 at 11.24.49 PM.png

            idefix37I 1 Reply Last reply Reply Quote 0
            • idefix37I
              idefix37 Sailor Moderator @apub
              last edited by

              @apub
              You should be able to update to MacOS Monterey, if available for MacBook too.

              Capture d’écran 2021-12-08 à 08.34.50.png

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              • A
                apub @idefix37
                last edited by

                @idefix37 Thank you. Unfortunately, I ran the software update just a short time ago. It indicates, as shown in the screenshot above, that for this MacBook, there are no updates available.

                1 Reply Last reply Reply Quote 0
                • marekdM
                  marekd Administrator
                  last edited by

                  @apub If you open Safari developer tools (Cmd + Opt + I) on Network and Console tab (with "Preserve log" checked) and reload windy.com website, do you see any errors there?

                  A 1 Reply Last reply Reply Quote 0
                  • marekdM
                    marekd Administrator
                    last edited by marekd

                    It seems to be an Apple issue. Check https://robservatory.com/resolving-a-problem-repeatedly-occurred-error-in-safari/ for more info. Please, try to reinstall Safari using installer from e.g. this site: https://www.macupdate.com/app/mac/15675/apple-safari (because the official download link from their support does not exist: https://discussions.apple.com/thread/253165554) and let me know if it solved the issue. Thanks!

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                    • G
                      gregfrancis_98 @apub
                      last edited by

                      @apub I am having the same problem as you. I have a Mac mini with Catalinia 10.15.7. Safari and Firefox both seize up. Firefox actually shuts itself down after a while. Safari is giving me the same message as above. The Brave browser actually will load but none of the overlays do anything. I tried showing radar and satellite and neither of them do anything. I'd say it's a Mac thing, not a browser thing.

                      marekdM 1 Reply Last reply Reply Quote 0
                      • marekdM
                        marekd Administrator @gregfrancis_98
                        last edited by

                        @gregfrancis_98 If you are able to load Windy at least somehow, can you please try to turn "Graphic compatibility mode" in settings on https://www.windy.com/settings ? Does it help or the issue is still same?

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                        • A
                          apub @marekd
                          last edited by

                          @marekd This is after reloading:
                          log.png

                          1 Reply Last reply Reply Quote 0
                          • A
                            apub @marekd
                            last edited by

                            @marekd I just completed an entire MacOS reinstall. Still getting the same error.

                            marekdM 1 Reply Last reply Reply Quote 0
                            • marekdM
                              marekd Administrator @apub
                              last edited by

                              @apub Thank you for your help. And network tab is also without errors? There will be many items, but non of them should be in red color.

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                              • A
                                apub @marekd
                                last edited by

                                @marekd Don't know how to read this. These are the only red I see:
                                wi-1.png
                                wi-2.png
                                wi-3.png

                                1 Reply Last reply Reply Quote 0
                                • marekdM
                                  marekd Administrator
                                  last edited by

                                  @apub Thank you. It loads everything client needs and without any JS error... So it has to be some rendering issue. We are working on getting 2012 MacBook and we hope it will not work even for us to be able to fix it.

                                  1 Reply Last reply Reply Quote 0
                                  • marekdM
                                    marekd Administrator
                                    last edited by

                                    @apub @GiantSquid @GiantSquid Could please anyone with this issue try to open dev console on Windy page (Cmd + Opt + I, then tab "Console") and paste this line and press Enter?

                                    W.store.set('disableWebGL', true); window.location.reload();
                                    

                                    It will reload page on its own. And if this helped, it should work as expected. Thank you!

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                                    • A
                                      apub @marekd
                                      last edited by

                                      @marekd Getting a Console error..
                                      error.png

                                      1 Reply Last reply Reply Quote 0
                                      • kkostonK
                                        kkoston | Premium
                                        last edited by

                                        My FF crashes completely when opening windy.com. Safari just shows the error that people reported earlier in this thread. I have the same problem with Google StreetView. There are numerous reports on the Internet of people having the same problem with the following setup:

                                        • MacBook Pro retina 2012
                                        • macOS Catalina 10.15.7
                                        • latest updates
                                        • Firefox 95.0 (latest) / Safari (latest)
                                          The issue seems to be related to WebGL as some tinkering with Safari WebGL settings seems to have fixed it for some people:

                                        In the Safari Menu Bar, go to Develop >> Experimental Features >> then check both WebGL 2.0 and WebGL via Metal.
                                        If Develop is not in the Safari Menu bar, go to Safari >> Preferences >> Advanced >> and tick "Show Develop menu in menu bar" down the bottom.

                                        Unfortunately I wasn't able to find any solution for the Firefox.
                                        Here is Mac Cash Info form firefox crash report:

                                        {
                                          "num_records": 2,
                                          "records": [
                                            {
                                              "message": "abort() called",
                                              "module": "/usr/lib/system/libsystem_c.dylib"
                                            },
                                            {
                                              "module": "/System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/libGPUSupportMercury.dylib",
                                              "signature_string": "Graphics kernel error: 0xfffffffb\n"
                                            }
                                          ]
                                        }
                                        
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                                        • marekdM
                                          marekd Administrator
                                          last edited by marekd

                                          @kkoston Thanks for your investigation. I just can confirm it is an Apple bug. Could you please try in Firefox (and even for Safari) to set this item in localStorage for Windy website? Just (fail)load windy.com, open Console in dev tools and fire:

                                          window.localStorage.setItem('settings_disableWebGL', true);
                                          

                                          After reloading the website, it should disable WebGL rendering for all layers (except of satellite, meteoradar and 3D globe). We just need to know it it helps or not. Thank you!

                                          1 Reply Last reply Reply Quote 0
                                          • marekdM marekd pinned this topic on
                                          • A
                                            apub @marekd
                                            last edited by

                                            @marekd I just noticed this post. I enabled "Graphic compatibility mode". With that, Safari and Firefox are successfully loading on my MacBook.

                                            1 Reply Last reply Reply Quote 1
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