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    How to activate Premium?

    Windy Premium
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    • M
      maxnk | Premium
      last edited by

      Payment was made through Paypal, but no email received from FastSpring with the order reference. So, how to activate Premium?

      matevz.bosnakM 1 Reply Last reply Reply Quote 0
      • matevz.bosnakM
        matevz.bosnak @maxnk | Premium
        last edited by

        @maxnk I have the same question. Paid subscription, but no email received.

        M 2 Replies Last reply Reply Quote 0
        • M
          maxnk @matevz.bosnak | Premium
          last edited by

          @matevz-bosnak, let´s see how will they fix this for us. I´ve sent an email to support, but the answer was the same from one of the posts from this forum. To restore the purchase.... but... how if I don´t have this order reference? Hope that this FastSpring is not a scam.

          1 Reply Last reply Reply Quote 0
          • M
            maxnk @matevz.bosnak | Premium
            last edited by

            @matevz-bosnak Try to contact FastSpring as I did.
            https://fastspring.com/consumer-support/topics/licenses-and-downloads/

            No response yet, but let´s wait.....

            1 Reply Last reply Reply Quote 0
            • IfficsanI
              Ifficsan | Premium
              last edited by

              Payment was made through Paypal, but no email received from FastSpring with the order reference. So, how to activate Premium? Scam?
              Thanks to reply quickly

              KorinaK IfficsanI 2 Replies Last reply Reply Quote 0
              • KorinaK
                Korina @Ifficsan
                last edited by Korina

                @ifficsan @maxnk @matevz-bosnak Hello, FastSpring had a service outage yesterday, so some emails might have been delayed. The outage is resolved already. I have sent you the notification emails again, please check your mail box and let me know in case you did not get it.

                Korina

                matevz.bosnakM 1 Reply Last reply Reply Quote 0
                • matevz.bosnakM
                  matevz.bosnak @Korina | Premium
                  last edited by

                  @korina Thank you for the reply. I received the registration email now.

                  C 1 Reply Last reply Reply Quote 0
                  • C
                    caroleen @matevz.bosnak | Premium
                    last edited by caroleen

                    Hi, I do have the same issue. I made payment through Paypal but no email received from FastSpring and no Premium activation. Thanks for your assistance.

                    KorinaK 1 Reply Last reply Reply Quote 1
                    • IfficsanI
                      Ifficsan @Ifficsan | Premium
                      last edited by

                      @ifficsan Thanks. I received the mail.
                      rgds

                      1 Reply Last reply Reply Quote 0
                      • KorinaK
                        Korina @caroleen
                        last edited by

                        @caroleen Replied via private message.

                        Korina

                        C 1 Reply Last reply Reply Quote 0
                        • C
                          caroleen @Korina | Premium
                          last edited by

                          @korina Thx for your quick response. All set. Enjoy

                          1 Reply Last reply Reply Quote 0
                          • M
                            maxnk | Premium
                            last edited by

                            After sending a message to FastSpring customer support, email with the reference order was received and then I was able to activate Premium.
                            Problem solved.

                            KorinaK 1 Reply Last reply Reply Quote 1
                            • KorinaK
                              Korina @maxnk
                              last edited by

                              @maxnk Happy to hear it.

                              Korina

                              1 Reply Last reply Reply Quote 0
                              • jimrooneyJ
                                jimrooney | Premium
                                last edited by

                                Came here to ask if "fastspring" was legit.
                                (Looks like it is since @Korina [admin] is talking about them)

                                Figured you might want to know that the "your subscription payment failed" looks 100% like a scam email cuz it doesn't come from windy.

                                KorinaK 1 Reply Last reply Reply Quote 0
                                • KorinaK
                                  Korina @jimrooney
                                  last edited by

                                  @jimrooney Hi, yes FastSpring is our payment provider, so the emails you received are official.

                                  Korina

                                  1 Reply Last reply Reply Quote 0
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