Auto Renewal Cancellation
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I noticed through my credit card company, your application auto renewed my subscription without my knowledge. I cannot see in your app or webpage how to deselect this? I would like to cancel this feature and have my money refunded. You can cancel my Premium Service once I receive my refund.
Could you please advise when this is actioned. -
Hello @deep-r-in-depth, I am sorry to hear you no longer enjoy Windy Premium. May I ask what features didn't work for you?
I have refunded your order, you will receive the money within the next few days.
Petra
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@petra-pik Good Morning. It was that I didn't enjoy your app and its features. I was on a boat journey when I subscribed and that is completed. I do not require the Premium services any longer. The Auto Renewal gotcha is what really turned me off the service, not your product. No notification to reconsider, a year after I subscribed.
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@deep-r-in-depth Correction: It wasn't that I didn't enjoy your app and its features.
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@deep-r-in-depth Hi, auto-renewal is common thing for every subscription service, however you can cancel the renewal in your profile at https://windy.onfastspring.com/account.
