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    Auto Renewal Cancellation

    Windy Premium
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    • Deep R in Depth
      Deep R in Depth last edited by

      I noticed through my credit card company, your application auto renewed my subscription without my knowledge. I cannot see in your app or webpage how to deselect this? I would like to cancel this feature and have my money refunded. You can cancel my Premium Service once I receive my refund.
      Could you please advise when this is actioned.

      petra.pik 1 Reply Last reply Reply Quote 0
      • petra.pik
        petra.pik @Deep R in Depth last edited by

        Hello @deep-r-in-depth, I am sorry to hear you no longer enjoy Windy Premium. May I ask what features didn't work for you?

        I have refunded your order, you will receive the money within the next few days.

        Petra

        Deep R in Depth 1 Reply Last reply Reply Quote 0
        • Deep R in Depth
          Deep R in Depth @petra.pik last edited by

          @petra-pik Good Morning. It was that I didn't enjoy your app and its features. I was on a boat journey when I subscribed and that is completed. I do not require the Premium services any longer. The Auto Renewal gotcha is what really turned me off the service, not your product. No notification to reconsider, a year after I subscribed.

          Deep R in Depth 1 Reply Last reply Reply Quote 0
          • Deep R in Depth
            Deep R in Depth @Deep R in Depth last edited by

            @deep-r-in-depth Correction: It wasn't that I didn't enjoy your app and its features.

            Korina 1 Reply Last reply Reply Quote 0
            • Korina
              Korina Administrator @Deep R in Depth last edited by

              @deep-r-in-depth Hi, auto-renewal is common thing for every subscription service, however you can cancel the renewal in your profile at https://windy.onfastspring.com/account.

              Korina

              1 Reply Last reply Reply Quote 0
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