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    Cannot restore purchases after entering new credit card details

    Windy Premium
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    • Stoppie
      Stoppie | Premium last edited by

      Hello,

      Recently i enter new credit card details. Fastspring sent me an invoice with a Windy code.
      Entering this code into the Restore Purchases box does not work; i can't enjoy Premium.
      How to do this?

      Thank you!

      Korina 1 Reply Last reply Reply Quote 0
      • Korina
        Korina Administrator @Stoppie last edited by Korina

        @stoppie Hello, your payment for subscription is past due already. There were attempts to renew the subscription via credit card, but they were declined. I recommend to contact your bank, why was the charges cancelled or try another payment method.

        Korina

        Stoppie 1 Reply Last reply Reply Quote 0
        • Stoppie
          Stoppie @Korina | Premium last edited by

          @korina

          Thank you; my card was blocked,
          but i already gave in my new credit card to Fastsspring. Can you try again please?

          Korina 1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @Stoppie last edited by

            @stoppie Hi, the subscription has been deactivated already. If you want to continue, please create a new order for Windy Premium.

            Korina

            1 Reply Last reply Reply Quote 0
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