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    • bobaloo
      bobaloo Fisherman @Hamad366 last edited by

      @hamad366 i just subscribed for premium for 18.99 for the year and its still telling me that i have NO subscription to premium so im not sure whats going on my credit card already got charged but im still not a premium i gonna cancel the charge shortly if these folks dont sort it out

      Hamad366 Korina 2 Replies Last reply Reply Quote 0
      • Hamad366
        Hamad366 @bobaloo last edited by

        @bobaloo hope somebody explains!

        idefix37 1 Reply Last reply Reply Quote 0
        • idefix37
          idefix37 Sailor Moderator @Hamad366 last edited by idefix37

          @hamad366
          @bobaloo
          Windy administrators will be back on the forum Monday. They will help you.

          bobaloo 1 Reply Last reply Reply Quote 1
          • bobaloo
            bobaloo Fisherman @idefix37 last edited by

            @idefix37 i hope so i tried email but a response from "windy app" and they have invited me to try their premium package for free

            idefix37 1 Reply Last reply Reply Quote 0
            • idefix37
              idefix37 Sailor Moderator @bobaloo last edited by idefix37

              @bobaloo
              Windy.app has nothing to do with windy.com.
              Here you are on the windy.com community forum.

              1 Reply Last reply Reply Quote 0
              • Korina
                Korina Administrator @Hamad366 last edited by

                @Hamad366 @bobaloo Hello, the first option for SAR129.99 is one-time purchase = without future payments, you will get access to Windy Premium for one year.

                The second option is classic subscription, which renews every year.

                Korina

                bobaloo 1 Reply Last reply Reply Quote 0
                • Korina
                  Korina Administrator @bobaloo last edited by Korina

                  @bobaloo Hello, I can see you order has been cancelled.

                  The reason why you did not have access to Windy Premium was because you have not redeemed the subscription. To do that, you have to follow steps in this article - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features/82

                  Furthermore, we are Windy.com and not "windy.app", it is completely different application, there is no connection between us.

                  Make sure you are using real Windy applications:
                  Windy for iPhone
                  Windy for iPad
                  Windy for Android

                  Korina

                  1 Reply Last reply Reply Quote 0
                  • bobaloo
                    bobaloo Fisherman @Korina last edited by

                    @korina ok great. soooooo where are the steps that I am to follow?

                    bobaloo 1 Reply Last reply Reply Quote 0
                    • bobaloo
                      bobaloo Fisherman @bobaloo last edited by

                      @bobaloo i dont have an order reference from fastspring in my email? where is the article with the steps? or how do i get an order reference# ?

                      Korina 1 Reply Last reply Reply Quote 0
                      • Korina
                        Korina Administrator @bobaloo last edited by

                        @bobaloo Hello, the manual can be found here.

                        Your subscription was cancelled, you can now make a new order for Windy Premium.
                        You will receive the reference ID to your email address if you subscribe via desktop.

                        Korina

                        bobaloo 2 Replies Last reply Reply Quote 0
                        • bobaloo
                          bobaloo Fisherman @Korina last edited by

                          @korina ok let me try it again

                          1 Reply Last reply Reply Quote 0
                          • bobaloo
                            bobaloo Fisherman @Korina last edited by

                            @korina ok so i did it again. this time it charged me in euro so i ended up paying more but I still have no premium or any email from fast spring with a reference # to restore it

                            Korina 1 Reply Last reply Reply Quote 0
                            • Korina
                              Korina Administrator @bobaloo last edited by

                              @bobaloo Hello, as I can see, your second order was also cancelled, so you have not been charged. There is probably some issue with the payment method, since it is the second time it got cancelled.

                              Korina

                              1 Reply Last reply Reply Quote 0
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