Confused about subscription!

bobaloo

@hamad366 i just subscribed for premium for 18.99 for the year and its still telling me that i have NO subscription to premium so im not sure whats going on my credit card already got charged but im still not a premium i gonna cancel the charge shortly if these folks dont sort it out

Hamad366

@bobaloo hope somebody explains!

idefix37

@hamad366
@bobaloo
Windy administrators will be back on the forum Monday. They will help you.

bobaloo

@idefix37 i hope so i tried email but a response from "windy app" and they have invited me to try their premium package for free

idefix37

@bobaloo
Windy.app has nothing to do with windy.com.
Here you are on the windy.com community forum.

Korina

@Hamad366 @bobaloo Hello, the first option for SAR129.99 is one-time purchase = without future payments, you will get access to Windy Premium for one year.

The second option is classic subscription, which renews every year.

Korina

@bobaloo Hello, I can see you order has been cancelled.

The reason why you did not have access to Windy Premium was because you have not redeemed the subscription. To do that, you have to follow steps in this article - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features/82

Furthermore, we are Windy.com and not "windy.app", it is completely different application, there is no connection between us.

Make sure you are using real Windy applications:
Windy for iPhone
Windy for iPad
Windy for Android

bobaloo

@korina ok great. soooooo where are the steps that I am to follow?

bobaloo

@bobaloo i dont have an order reference from fastspring in my email? where is the article with the steps? or how do i get an order reference# ?

Korina

@bobaloo Hello, the manual can be found here.

Your subscription was cancelled, you can now make a new order for Windy Premium.
You will receive the reference ID to your email address if you subscribe via desktop.

bobaloo

@korina ok let me try it again

bobaloo

@korina ok so i did it again. this time it charged me in euro so i ended up paying more but I still have no premium or any email from fast spring with a reference # to restore it

Korina

@bobaloo Hello, as I can see, your second order was also cancelled, so you have not been charged. There is probably some issue with the payment method, since it is the second time it got cancelled.