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    • idefix37
      idefix37 Sailor Moderator @Hamad366 last edited by idefix37

      @hamad366
      @bobaloo
      Windy administrators will be back on the forum Monday. They will help you.

      bobaloo 1 Reply Last reply Reply Quote 1
      • bobaloo
        bobaloo Fisherman @idefix37 last edited by

        @idefix37 i hope so i tried email but a response from "windy app" and they have invited me to try their premium package for free

        idefix37 1 Reply Last reply Reply Quote 0
        • idefix37
          idefix37 Sailor Moderator @bobaloo last edited by idefix37

          @bobaloo
          Windy.app has nothing to do with windy.com.
          Here you are on the windy.com community forum.

          1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @Hamad366 last edited by

            @Hamad366 @bobaloo Hello, the first option for SAR129.99 is one-time purchase = without future payments, you will get access to Windy Premium for one year.

            The second option is classic subscription, which renews every year.

            Korina

            bobaloo 1 Reply Last reply Reply Quote 0
            • Korina
              Korina Administrator @bobaloo last edited by Korina

              @bobaloo Hello, I can see you order has been cancelled.

              The reason why you did not have access to Windy Premium was because you have not redeemed the subscription. To do that, you have to follow steps in this article - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features/82

              Furthermore, we are Windy.com and not "windy.app", it is completely different application, there is no connection between us.

              Make sure you are using real Windy applications:
              Windy for iPhone
              Windy for iPad
              Windy for Android

              Korina

              1 Reply Last reply Reply Quote 0
              • bobaloo
                bobaloo Fisherman @Korina last edited by

                @korina ok great. soooooo where are the steps that I am to follow?

                bobaloo 1 Reply Last reply Reply Quote 0
                • bobaloo
                  bobaloo Fisherman @bobaloo last edited by

                  @bobaloo i dont have an order reference from fastspring in my email? where is the article with the steps? or how do i get an order reference# ?

                  Korina 1 Reply Last reply Reply Quote 0
                  • Korina
                    Korina Administrator @bobaloo last edited by

                    @bobaloo Hello, the manual can be found here.

                    Your subscription was cancelled, you can now make a new order for Windy Premium.
                    You will receive the reference ID to your email address if you subscribe via desktop.

                    Korina

                    bobaloo 2 Replies Last reply Reply Quote 0
                    • bobaloo
                      bobaloo Fisherman @Korina last edited by

                      @korina ok let me try it again

                      1 Reply Last reply Reply Quote 0
                      • bobaloo
                        bobaloo Fisherman @Korina last edited by

                        @korina ok so i did it again. this time it charged me in euro so i ended up paying more but I still have no premium or any email from fast spring with a reference # to restore it

                        Korina 1 Reply Last reply Reply Quote 0
                        • Korina
                          Korina Administrator @bobaloo last edited by

                          @bobaloo Hello, as I can see, your second order was also cancelled, so you have not been charged. There is probably some issue with the payment method, since it is the second time it got cancelled.

                          Korina

                          1 Reply Last reply Reply Quote 0
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