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    Windy Premium Not Working for Me

    Windy Premium
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    • J
      jimrehage last edited by

      I paid $43.29 on a credit card for a year subscription to Windy Premium, however, all I can see is the basic free app. Who do I contact about this issue? I did not use FastSpring to pay.

      Korina J 2 Replies Last reply Reply Quote 0
      • P
        PIC_Eschi | Premium last edited by

        The same applies for me. Yesterday I purchased Premium and payed via Paypal. Anyone an idea what to do about it?

        Korina 1 Reply Last reply Reply Quote 0
        • Korina
          Korina Administrator @jimrehage last edited by

          @jimrehage Hello, we do not have a subscription that costs $43.29, you are probably contacting a wrong company. We are Windy.com (with a red logo), below are links to our apps:

          Windy.com App Store
          Windy.com Google Play

          Korina

          1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @PIC_Eschi last edited by

            @pic_eschi Hi, I can see you already have a Premium badge next to your profile, therefore you should have access to Premium features.

            Korina

            1 Reply Last reply Reply Quote 0
            • J
              jimrehage @jimrehage last edited by

              @jimrehage
              Here are the payment details:

              Merchant: GOOGLE *Windy Weather

              Reference Number: 55432861302200777423854

              $43.29 was paid on 10/29/21 using a MasterCard issue by Randolph Brooks FCU.

              Korina 1 Reply Last reply Reply Quote 0
              • Korina
                Korina Administrator @jimrehage last edited by

                @jimrehage Hello, as I mentioned, you subscribed to a different application. Please look at the links to our app in my previous reply.

                Korina

                J 1 Reply Last reply Reply Quote 0
                • J
                  jimrehage @Korina last edited by

                  @korina OK, then you have no problem with me disputing the charge through my credit card company?

                  Korina 1 Reply Last reply Reply Quote 0
                  • Korina
                    Korina Administrator @jimrehage last edited by

                    @jimrehage Hello, the charge is not from our company, it is from different company and their application.

                    Korina

                    J 1 Reply Last reply Reply Quote 0
                    • J
                      jimrehage @Korina last edited by

                      @korina Thanks

                      1 Reply Last reply Reply Quote 0
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