Cannot activate premium subscription, no email from FastSpring
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I have a user account that has been active for a while, and contribute my own station data via Madis.
I upgraded to premium through desktop web browser on the 12th Dec 2021, at that time it asked me if I wanted to use the email address from my account and I confirmed yes to use that.
I received an email from PayPal advising that I had made a payment through FastSpring, no email was received from FastSpring directly (so cant restore), but my account still shows non-Premium. I have checked both my user account email, and email I use for PayPal (including Junk/Spam folders), no emails received.
Any ideas on where to activate?
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@mackenziecomms Hello, I resent the notifications again, please check your spam folder, sometimes it can end up there. You can restore your Premium following this manual - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
I messaged you the reference order ID via PM.
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@korina Hi there. Email through now, and all activated perfectly now thanks!
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@mackenziecomms Happy to hear it!
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I have had a "Premium" subscription for a while and, up to now, have been quite content with it. My three platforms that I have used it on are; this laptop, my iPad Air and my iPhone 7.
However, my iPhone developed a fault and had to be replaced and the new iPhone X steadfastly refuses to load "Premium" service.
Help?
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@sailing-gypsy Hello, Premium to tied to your account here on the community. If you want to use Premium on your iPhone, then you need to login with your account there.
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Many thanks for your response.
When I visit Windy.com on my new phone I am not presented with a "Log In" option, I am however given the option to "Restore Purchases" as the only option.
Of course, as it has never been loaded on this platform, how can it be restored? Nevertheless, when trying the "Restore" option it informs me that there are no purchases to restore, thus confirming my view above? It further adds; "Make sure you are trying to restore your purchases on a device with the same Apple account you purchased your subscription with." As I have restored my new phone to the back-up settings from the original handset, (hence the same Apple account), which is now defective, where do go from here?
Perhaps you might furnish me with the route to access the "log-In" window please so that I may further advance my ambition?
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@sailing-gypsy Hello, your Premium is already assigned to your account, you do not have to restore it. All you need to do is to login with your account in a mobile browser or in the app.
To login, please open the side menu, where you will see "login" option in the top section.
