付费订阅会员，为什么没服务？
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我昨天付费订阅了一年，但没见有相应服务，没有一个小时的预报，没有6个小时的更新，为什么？
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@lincaihua said in 付费订阅会员，为什么没服务？:
我昨天付费订阅了一年，但没见有相应服务，没有一个小时的预报，没有6个小时的更新，为什么？
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@lincaihua said in 付费订阅会员，为什么没服务？:
I paid for a one-year subscription yesterday, but I don't see any service, no one hour forecast, no 6 hours update, why?
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@lincaihua 我也是付费用不了，请问是什么原因？是因为需要vpn才可以用吗。
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我的也是，交完钱了，只告诉我已离线，查不到到底找谁？
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@chenxi1920 Hi, can you please check this if you are logged out if the issue persists? Also, are you able to test the access via VPN?
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@Ondřej-Šutera 真不好意思，我不知道VPN
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@chenxi1920 I am afraid that using VPN on your device or at least in the browser is the only way. It looks like there is an issue from Chinese end in blocking our service.
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@Ondřej-Šutera 那怎么办呢？怎么解决啊
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@chenxi1920 try to install a VPN addon in the Chrome browser for example, you can find them in the store in the browser and they should be free as well.
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@Ondřej-Šutera 如果还是不能使用，请问怎么退款
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@Ondřej-Šutera hi, i had tried mny to login and out for many time, even via vpn still no showing premium features. I have no idea what’s going on with windy app. Im currently in china, is that the app can’t operating in china’s network or what. Please find out the solutions for premium subscribers. Thanks a million
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@chenxi1920 请问你有成功退款吗？
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我也是为什么，突然啥也不能看了
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@chenxi1920 @lihanfei @lincaihua
Unfortunately, if your issue is missing data in the forecast or being offline in Windy, our colleagues will discuss it today, however, it looks that the issue cannot be fixed from our end now, since there is certain blocking in Chinese infrastructure. However, I will keep you posted.
@SK-CHEW When you did try to access Windy via VPN, did you have issue with being online or getting data from the forecast, or you only got the free version? Can you please let me know?
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Hi, can you please provide your DNS server (link to get this info), screenshot of your issue in Windy and screenshot of Network tab in the dev console?
All of this info is needed, so we could try to help you with an access to Windy.
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@Ondřej-Šutera 既然中国这边的有问题，就应该马上关闭中国这边的付费通道，
现在中国这边很多用户都有问题。钱花了享受不到服务 -
@Ondřej-Šutera 我用了VPN 也不能正常显示
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I'm in China and can't have any premium report even I accessed through VPN, please let me get my refund since I can't see anything here.
