付费订阅会员，为什么没服务？

[Suty]

@chenxi1920 @lihanfei @lincaihua

Unfortunately, if your issue is missing data in the forecast or being offline in Windy, our colleagues will discuss it today, however, it looks that the issue cannot be fixed from our end now, since there is certain blocking in Chinese infrastructure. However, I will keep you posted.

@SK-CHEW When you did try to access Windy via VPN, did you have issue with being online or getting data from the forecast, or you only got the free version? Can you please let me know?

[Suty]

Hi, can you please provide your DNS server (link to get this info), screenshot of your issue in Windy and screenshot of Network tab in the dev console?

All of this info is needed, so we could try to help you with an access to Windy.

[chenxi1920]

@Ondřej-Šutera 既然中国这边的有问题，就应该马上关闭中国这边的付费通道，
现在中国这边很多用户都有问题。钱花了享受不到服务

[marklaogu]

@Ondřej-Šutera 我用了VPN 也不能正常显示

[陈岩cy15903018369]

I'm in China and can't have any premium report even I accessed through VPN, please let me get my refund since I can't see anything here.

[Suty]

@陈岩cy15903018369 We would like to help you, but we need the certain info from you, that I posted above.

[SK CHEW]

@Ondřej-Šutera yes, only got the free version when via vpn, no any premium features.

[SK CHEW]

@Ondřej-Šutera Premium subscribers cant get the premium service, can we get the refund?

[Suty]

@SK-CHEW So you can access the free version, but when you get to your Premium account, there is this issue with the offline mode?

[SK CHEW]

@Ondřej-Šutera yes, in the app it only have free version features, but after subscribe to premium its nothing change, still the free version no premium features.

[Suty]

@SK-CHEW Can you send the usernames or email (here in private message) which is assigned to your Premium subscription? Since this account, you are using here, is on the free plan.

[SK CHEW]

@marklaogu 我之前也是有同样的问题，如果大家订阅了会员后没能展示会员的功能，尝试重新安装windy app, 然后在登入账号，进入会员订阅在底部有个 restore purchases 的字体点击查看，如果现实(Wow it appears that you are offline) 的提示，打开vpn在尝试一下就可以看到你们订阅的信息，能够进入后就可以用了。

[陈岩cy15903018369]

So it's not a premium thing but something block China user from getting report even accessed from vpn on mobile phone (desktop or laptop still can access under vpn environment). This is a big bummer for someone like me used to get surfing report based on windy in 3 years. Hope staff can fix this soon. Good luck

[Suty]

@陈岩cy15903018369 Unfortunately, at this moment, we are not able to fix this issue. We are sorry about that.

[fjhyyb]

遇到相同的问题，现在能解决了么？

[Suty]

@fjhyyb Can you please provide further details? Our colleagues made some changes and the issue with not getting forecast should be gone for all users.

[fjhyyb]

@Ondřej-Šutera Can we solve the same problem now?

[Suty]

@fjhyyb Do you have issue with accessing Windy, or anything else?