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    • P
      pchetham Pilot | Premium
      last edited by

      I recently signed up for Windy Premium. I love it! Just curious, I am still getting pop-up advertising to upgrade to a Premium subscription. Is this a bug?

      KorinaK 1 Reply Last reply Reply Quote 0
      • KorinaK
        Korina @pchetham
        last edited by

        @pchetham Hello, I can see you do not have Premium badge at your profile, that means Premium is not assigned to your account. Please follow this manual to restore Premium access - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

        Korina

        P 1 Reply Last reply Reply Quote 0
        • P
          pchetham Pilot @Korina | Premium
          last edited by

          @korina

          I purchased using PC. The PC shows Premium but iPhone/iPad does not. I had followed the steps to restore purchases a few days ago and the Premium status was displayed on my Apple devices. Apparently it “didn’t stick”

          It would be more convenient to restore purchase from the Apple device. Is there a way I can switch my account?

          KorinaK 1 Reply Last reply Reply Quote 0
          • KorinaK
            Korina @pchetham
            last edited by

            @pchetham Hello, then you are probably logged in with a different account on your phone. The Premium is assigned to your Windy account. Please try to log out and login again within the app.

            Korina

            1 Reply Last reply Reply Quote 0
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