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    Charged twice and now have 2 subscriptions

    Windy Premium
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    • filipelaurenF
      filipelauren | Premium
      last edited by

      I have purchased a new iPhone, and when I tried to login to my WINDY it automatically charged me for a new subscription. I received a message saying that I had 2 and I could either have two accounts or cancel my other. I’m not sure what to do here, how do I get the money that I paid for the “new” subscription back?

      L KorinaK 2 Replies Last reply Reply Quote 0
      • L
        lahoof @filipelauren | Premium
        last edited by

        @filipelauren My subscription purchase in Google Play failed so I paid for an annual sub on Windy's web site.. I just looked at my account and I've been charged 3 times.! What's going on.?! ..

        KorinaK 1 Reply Last reply Reply Quote 0
        • KorinaK
          Korina @filipelauren
          last edited by

          @filipelauren Hello, Windy cannot charge you automatically, you have probably accidentally made a second purchase. In this case, you will need to cancel the second subscription in your profile either on the App Store or Google Play, we do not have any control over these platforms:

          App Store – https://support.apple.com/en-us/HT202039
          Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

          Korina

          1 Reply Last reply Reply Quote 0
          • KorinaK
            Korina @lahoof
            last edited by

            @lahoof Hello, I can only see one purchase made via desktop (FastSpring). If there is another purchase made via Google Play, please request a refund today, there should not be any issue with it.

            Korina

            1 Reply Last reply Reply Quote 0
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