No me reconoce la suscipcion

[Marcos 33]

Ayer realice el pago de la suscripcion anual y no restaura la compra.
¿Que puedo hacer??

[Korina]

@marcos-33 Hello, I can already see you have a Premium badge, therefore you should have access to Premium features. Is there any other issue?

[Marcos 33]

@korina hola como estas? Si, desconecte y volvi a conectar y lo tomo, pero desde ayer que no me toma premium nuevamente. Por favor que se solucione, de persistir voy a pedir el reintegro.
Gracias por responder

[Korina]

@marcos-33 Hello, your 2 purchase attempts via desktop (FastSpring) has been cancelled already. Therefore you have probably subscribed on either App Store or Google Play, to manage the subscription you will need to go to the platform you made the purchase on.