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    Premium Subscription not working...again!

    Scheduled Pinned Locked Moved Windy Premium
    7 Posts 5 Posters 1.7k Views 2 Watching
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    • waynefaasW Offline
      waynefaas | Premium
      last edited by

      I have a Premium subscriptions started in December 2021. For the second time in a couple of weeks, I get a "restore purchases" window. When I enter in my "order reference number" I get a message saying "there is already an active Windy Premium subscription for that this account." So, why is my Premium subscription not working and why does this keep happening?????? Frustrated!
      faasfunnyfarm5@gmail.com

      wf

      KorinaK 1 Reply Last reply Reply Quote 0
      • KorinaK Offline
        Korina @waynefaas
        last edited by

        @waynefaas Hello, I can see your subscription is active since December. Does this message appear on desktop or in the app?

        Korina

        1 Reply Last reply Reply Quote 0
        • oldsalt79O Offline
          oldsalt79
          last edited by

          I have a premium subscription and I keep getting a request to upgrade to premium. On an ipad it is not only bothersome but it obscures the view. Very annoying. Please advise fix.

          KorinaK 1 Reply Last reply Reply Quote 0
          • KorinaK Offline
            Korina @oldsalt79
            last edited by

            @oldsalt79 Hello, are you logged in with the Premium account on your iPad?

            Korina

            1 Reply Last reply Reply Quote 0
            • Sergio ScheerS Offline
              Sergio Scheer | Premium
              last edited by

              Assinei Premium e não consigo acessar previsão de hora em hora, pede para subscrever, aí vem a mensagem que não possuo conta

              KorinaK 1 Reply Last reply Reply Quote 0
              • KorinaK Offline
                Korina @Sergio Scheer
                last edited by

                @sergio-scheer @Daevoan Hello, I can see you have a Premium badge next to your profile, therefore you should have access to Premium features as long as you are logged in with the same account. Could you please confirm?

                Korina

                1 Reply Last reply Reply Quote 0
                • KorinaK Offline
                  Korina
                  last edited by

                  @daevoan Glad to hear that. As I mentioned, you were probably not logged in with your Premium account, this is why you couldn't use Premium.

                  Korina

                  1 Reply Last reply Reply Quote 0
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