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    Premium Subscription not working...again!

    Windy Premium
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    • W
      waynefaas | Premium last edited by

      I have a Premium subscriptions started in December 2021. For the second time in a couple of weeks, I get a "restore purchases" window. When I enter in my "order reference number" I get a message saying "there is already an active Windy Premium subscription for that this account." So, why is my Premium subscription not working and why does this keep happening?????? Frustrated!
      faasfunnyfarm5@gmail.com

      wf

      Korina 1 Reply Last reply Reply Quote 0
      • Korina
        Korina Administrator @waynefaas last edited by

        @waynefaas Hello, I can see your subscription is active since December. Does this message appear on desktop or in the app?

        Korina

        1 Reply Last reply Reply Quote 0
        • O
          oldsalt79 | Premium last edited by

          I have a premium subscription and I keep getting a request to upgrade to premium. On an ipad it is not only bothersome but it obscures the view. Very annoying. Please advise fix.

          Korina 1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @oldsalt79 last edited by

            @oldsalt79 Hello, are you logged in with the Premium account on your iPad?

            Korina

            1 Reply Last reply Reply Quote 0
            • Daevoan
              Daevoan | Premium last edited by

              I just purchased premium and I didnt get any email with order reference number. Premium is not working. Whats going on?

              1 Reply Last reply Reply Quote 0
              • Sergio Scheer
                Sergio Scheer | Premium last edited by

                Assinei Premium e não consigo acessar previsão de hora em hora, pede para subscrever, aí vem a mensagem que não possuo conta

                Korina 1 Reply Last reply Reply Quote 0
                • Korina
                  Korina Administrator @Sergio Scheer last edited by

                  @sergio-scheer @Daevoan Hello, I can see you have a Premium badge next to your profile, therefore you should have access to Premium features as long as you are logged in with the same account. Could you please confirm?

                  Korina

                  Daevoan 1 Reply Last reply Reply Quote 0
                  • Daevoan
                    Daevoan @Korina | Premium last edited by

                    @korina Yeah it started to work but I needed to wait for 2 days from the payment.

                    Korina 1 Reply Last reply Reply Quote 0
                    • Korina
                      Korina Administrator @Daevoan last edited by

                      @daevoan Glad to hear that. As I mentioned, you were probably not logged in with your Premium account, this is why you couldn't use Premium.

                      Korina

                      1 Reply Last reply Reply Quote 0
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