<![CDATA[Double billed]]>I attempted to subscribe to premium, and it didn't seem to work. I tried again, and it didn't work again. I then jumped through some hoops to get into FastSpring and can see that it charged me for two subscriptions for the same email address. I was able to finally get Windy to enable the premium features by "restoring" one of the codes, but obviously I shouldn't be charged for two subscriptions for the same email. Please help me get this resolved.

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]]>https://community.windy.com/topic/20370/double-billedRSS for NodeThu, 08 Oct 2026 16:19:28 GMTSat, 07 May 2022 01:30:44 GMT60<![CDATA[Reply to Double billed on Mon, 05 Dec 2022 07:44:21 GMT]]>@Matthew-Mellon I sent the email with the full order ID to you. If you need anything else, let me know by email.

]]>https://community.windy.com/post/127554https://community.windy.com/post/127554Mon, 05 Dec 2022 07:44:21 GMT<![CDATA[Reply to Double billed on Sat, 03 Dec 2022 16:21:45 GMT]]>@petra-pik Petra,

Now when I log in to Windy, my premium doesn't show up. I get a message about trying to restore a subscription using a FastSpring reference, but I don't have the reference number. Gmail flags FastSpring emails as spam and deletes them in 30 days.

You said you left my subscription active having reference number WINDY2205**-****-**118. I need you to provide me this number by email so that I can get it working, or just reactivate my subscription so it works when I log in.

]]>https://community.windy.com/post/127457https://community.windy.com/post/127457Sat, 03 Dec 2022 16:21:45 GMT<![CDATA[Reply to Double billed on Fri, 20 May 2022 08:30:00 GMT]]>Hello @Matthew-Mellon, thank you for supporting us!

I have refunded the duplicate order, you will receive a refund within the next few days.
The order that stays active has order reference WINDY2205**-****-**118.

]]>https://community.windy.com/post/108000https://community.windy.com/post/108000Fri, 20 May 2022 08:30:00 GMT