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    Double billed

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    • Matthew Mellon
      Matthew Mellon | Premium last edited by

      I attempted to subscribe to premium, and it didn't seem to work. I tried again, and it didn't work again. I then jumped through some hoops to get into FastSpring and can see that it charged me for two subscriptions for the same email address. I was able to finally get Windy to enable the premium features by "restoring" one of the codes, but obviously I shouldn't be charged for two subscriptions for the same email. Please help me get this resolved.

      windyproblem.png

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      • petra.pik
        petra.pik last edited by

        Hello @Matthew-Mellon, thank you for supporting us!

        I have refunded the duplicate order, you will receive a refund within the next few days.
        The order that stays active has order reference WINDY2205**-****-**118.

        Petra

        Matthew Mellon 1 Reply Last reply Reply Quote 0
        • Matthew Mellon
          Matthew Mellon @petra.pik | Premium last edited by

          @petra-pik Petra,

          Now when I log in to Windy, my premium doesn't show up. I get a message about trying to restore a subscription using a FastSpring reference, but I don't have the reference number. Gmail flags FastSpring emails as spam and deletes them in 30 days.

          You said you left my subscription active having reference number WINDY2205**-****-**118. I need you to provide me this number by email so that I can get it working, or just reactivate my subscription so it works when I log in.

          Ondřej Šutera 1 Reply Last reply Reply Quote 0
          • Ondřej Šutera
            Ondřej Šutera Administrator @Matthew Mellon last edited by

            @Matthew-Mellon I sent the email with the full order ID to you. If you need anything else, let me know by email.

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