Double billed
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I attempted to subscribe to premium, and it didn't seem to work. I tried again, and it didn't work again. I then jumped through some hoops to get into FastSpring and can see that it charged me for two subscriptions for the same email address. I was able to finally get Windy to enable the premium features by "restoring" one of the codes, but obviously I shouldn't be charged for two subscriptions for the same email. Please help me get this resolved.
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Hello @Matthew-Mellon, thank you for supporting us!
I have refunded the duplicate order, you will receive a refund within the next few days.
The order that stays active has order reference WINDY2205**-****-**118.Petra
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@petra-pik Petra,
Now when I log in to Windy, my premium doesn't show up. I get a message about trying to restore a subscription using a FastSpring reference, but I don't have the reference number. Gmail flags FastSpring emails as spam and deletes them in 30 days.
You said you left my subscription active having reference number WINDY2205**-****-**118. I need you to provide me this number by email so that I can get it working, or just reactivate my subscription so it works when I log in.
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@Matthew-Mellon I sent the email with the full order ID to you. If you need anything else, let me know by email.
