Why does the 3D feature not work for me
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@ctoz Hello, what is your OS version?
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@korina Version 10.12.6
I am having problems updating my Mac.
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@ctoz said in Why does the 3D feature not work for me:
10.12.6
As my colleague mentioned, I recommend updating Safari too.
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@korina Unfortunately none are available :(
I really do appreciate the help from both yourself and Petra, and I truly value the customer service windy.com has. Thanks a lot! If any other ideas come to mind please flick them through however otherwise, you may close this thread. Thanks for your assistance!
Josh
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@ctoz Hello, do you have the latest Safari version? Also are there any errors in the Error console when you try to open the 3D view?
Error console - https://www.windy.com/debug
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Rain accumulation is already available on Windy.
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@idefix37 Oop sorry, I meant accumulating rainfall, as in a 10 day progression of accumulating rainfall, not total accumulated rainfall. As in one that progresses hour by hour over 10 days, much like the forecast runs.
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@ctoz Hello, does the issue with the 3D globe still prevail? Have you updated your Mac?
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@korina Unfortunately they do. I have updated my Mac and Safari to the latest versions. However, the rest of the premium experience has been going well. Thanks, Josh
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@ctoz Hi, could you please try to reinstall your Safari browser to see if it has any effect on the performance of 3D globe?
Korina
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@korina I can do
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@korina Unfortunately no effect
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@ctoz Hello, what OS do you currently have? MacOS 10.15 Catalina?
