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    Why does the 3D feature not work for me

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    • CTOZC Offline
      CTOZ @Korina
      last edited by

      @korina Unfortunately none are available :(

      I really do appreciate the help from both yourself and Petra, and I truly value the customer service windy.com has. Thanks a lot! If any other ideas come to mind please flick them through however otherwise, you may close this thread. Thanks for your assistance!

      Josh

      KorinaK 1 Reply Last reply Reply Quote 0
      • KorinaK Offline
        Korina @CTOZ
        last edited by

        @ctoz Hello, do you have the latest Safari version? Also are there any errors in the Error console when you try to open the 3D view?

        Error console - https://www.windy.com/debug

        Korina

        CTOZC 1 Reply Last reply Reply Quote 0
        • CTOZC Offline
          CTOZ @Korina
          last edited by

          @korina No errors of any sort and yes, I am on the latest safari version. I don't know whats going on here!

          Also, side note, are there any plans to introduce an accumulating rainfall feature in the future for windy.com?

          Thanks, Josh

          idefix37I 1 Reply Last reply Reply Quote 0
          • idefix37I Offline
            idefix37 Sailor Moderator @CTOZ
            last edited by

            @ctoz

            Rain accumulation is already available on Windy.

            CTOZC 1 Reply Last reply Reply Quote 0
            • CTOZC Offline
              CTOZ @idefix37
              last edited by

              @idefix37 Oop sorry, I meant accumulating rainfall, as in a 10 day progression of accumulating rainfall, not total accumulated rainfall. As in one that progresses hour by hour over 10 days, much like the forecast runs.

              KorinaK 1 Reply Last reply Reply Quote 0
              • KorinaK Offline
                Korina @CTOZ
                last edited by

                @ctoz Hello, does the issue with the 3D globe still prevail? Have you updated your Mac?

                Korina

                CTOZC 1 Reply Last reply Reply Quote 0
                • CTOZC Offline
                  CTOZ @Korina
                  last edited by

                  @korina Unfortunately they do. I have updated my Mac and Safari to the latest versions. However, the rest of the premium experience has been going well. Thanks, Josh

                  KorinaK 1 Reply Last reply Reply Quote 0
                  • KorinaK Offline
                    Korina @CTOZ
                    last edited by

                    @ctoz Hi, could you please try to reinstall your Safari browser to see if it has any effect on the performance of 3D globe?

                    Korina

                    CTOZC 2 Replies Last reply Reply Quote 0
                    • CTOZC Offline
                      CTOZ @Korina
                      last edited by

                      @korina I can do

                      1 Reply Last reply Reply Quote 0
                      • CTOZC Offline
                        CTOZ @Korina
                        last edited by

                        @korina Unfortunately no effect

                        KorinaK 1 Reply Last reply Reply Quote 0
                        • KorinaK Offline
                          Korina @CTOZ
                          last edited by

                          @ctoz Hello, what OS do you currently have? MacOS 10.15 Catalina?

                          Korina

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