Why does the 3D feature not work for me
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I was recently gifted windy.com premium, but the 3d render is not working for most modes. Only the world map and weather warnings are working in the 3d section. My 2d section runs perfectly fine, and the model data matches the premium subscription promises. I suspect its browser problems (I am using Safari on a MacBook).
If anyone can help, that would be much appreciated. Thanks!!!
Josh
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@ctoz Hello, I would recommend to turn on the "Graphic compatibility mode" in settings.
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@korina I just tried this, didn't work. No impact on performance or what not either. Thanks for the suggestion, if you have any more please let me know.
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Hello @ctoz, would you, please, upload a screenshot how the map looks when you open it in 3D?
I would also recommend checking if there are any updates for Safari available, clearing your browser's cache (you can do so with this manual) and you can try another browser to see if the fault is on Safari's side.
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@petra-pik
It is just a safari problem, however Chrome on my Mac saps its battery and is slow to use. Thanks for your help.
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@ctoz Hello, what is your OS version?
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@korina Version 10.12.6
I am having problems updating my Mac.
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@ctoz said in Why does the 3D feature not work for me:
10.12.6
As my colleague mentioned, I recommend updating Safari too.
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@korina Unfortunately none are available :(
I really do appreciate the help from both yourself and Petra, and I truly value the customer service windy.com has. Thanks a lot! If any other ideas come to mind please flick them through however otherwise, you may close this thread. Thanks for your assistance!
Josh
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@ctoz Hello, do you have the latest Safari version? Also are there any errors in the Error console when you try to open the 3D view?
Error console - https://www.windy.com/debug
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Rain accumulation is already available on Windy.
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@idefix37 Oop sorry, I meant accumulating rainfall, as in a 10 day progression of accumulating rainfall, not total accumulated rainfall. As in one that progresses hour by hour over 10 days, much like the forecast runs.
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@ctoz Hello, does the issue with the 3D globe still prevail? Have you updated your Mac?
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@korina Unfortunately they do. I have updated my Mac and Safari to the latest versions. However, the rest of the premium experience has been going well. Thanks, Josh
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@ctoz Hi, could you please try to reinstall your Safari browser to see if it has any effect on the performance of 3D globe?
Korina
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@korina I can do
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@korina Unfortunately no effect
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@ctoz Hello, what OS do you currently have? MacOS 10.15 Catalina?
