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    Payment made. But still I am not able access Premium?

    Windy Premium
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    • Mohamed Firag
      Mohamed Firag last edited by

      I made payments.but I can't use premium

      Korina 1 Reply Last reply Reply Quote 0
      • Korina
        Korina Administrator @Mohamed Firag last edited by

        @mohamed-firag Hello, where did you please purchase Windy Premium, was it on FastSpring (desktop), App Store or Google Play?

        Your Premium is probably not assigned to your account, you can assign it by restoring the purchase following this manual - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

        Korina

        Mohamed Firag 1 Reply Last reply Reply Quote 0
        • Mohamed Firag
          Mohamed Firag @Korina last edited by

          @korina google play store

          Korina 1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @Mohamed Firag last edited by

            @mohamed-firag Please restore the purchase within the app according to the manual above.

            Korina

            1 Reply Last reply Reply Quote 0
            • Mohamed Firag
              Mohamed Firag last edited by

              @korina I did. But it's Screenshot_20220517-124251_Windy.jpg

              Korina 1 Reply Last reply Reply Quote 0
              • Korina
                Korina Administrator @Mohamed Firag last edited by

                @mohamed-firag Hello, I found your order on Google Play, but the payment was declined, so the order did not succeed. I would recommend to check your payment method and try again.

                Korina

                1 Reply Last reply Reply Quote 0
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