Canceling Premium Subscription
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I decided I was not going to renew my premium subscription that will run out this October. On the FastSpring site I cancelled my subscription. It then reported that my subscription would be effectively cancelled tomorrow.
Most sites continue the subscription until the next renewal period but it doesn't seem that is how this is set up. So I then saw the "Un-cancel" option. I figured that would restore my cancelled subscription and then I'd just cancel in October.
Unfortunately, the un-cancel option just starts new subscription for another year. So now I have lost the rest of the old subscription and I have another year I didn't want.
Windy is a nice service but I really don't want to continue on Premium for another year. Can you cancel the latest one year subscription and (if possible) restore my old subscription so I will have it until October?
Thanks
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Hello @btschumy, thank you for supporting us!
The subscription you purchased in October 2020 was a monthly subscription so once you cancelled it, Premium was active until the end of the paid month.
We no longer have a monthly subscription available.Then you have purchased an annual subscription in May 2021 which has auto-renewed this year.
I cancelled your subscription so it doesn't auto-renew next year. I can offer you a refund but you will lose access to Premium immediately.
Petra
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I think I only had a monthly subscription for a month while trying out the premium service. As shown in the following screenshot, I started a yearly subscription on May 21, 2022. I was apparently confusing this with the monthly because I thought the yearly ran until October.
In any case I do not want to continue the yearly premium subscription. It looks like you did cancel it. Could you please refund me the $18.99 annual fee? I'm fine with losing Premium immediately.
Thanks so much.
Bill
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@btschumy Hello, I have refunded you the last charge for annual Premium subscription.
Korina
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@korina thanks so much.
