<![CDATA[Subscribed but still not active]]>I subscribed to become Premium user but, after a few days, I’m still not activated. Anyone knows if I need to do something myself or, just need to wait? And, f so, how long does it takes?

Thanks,
Pedro

]]>https://community.windy.com/topic/20740/subscribed-but-still-not-activeRSS for NodeThu, 16 Apr 2026 01:57:23 GMTMon, 06 Jun 2022 06:29:35 GMT60<![CDATA[Reply to Subscribed but still not active on Sun, 31 Jul 2022 09:26:33 GMT]]>Thank you, @Korina! It works. :)

]]>https://community.windy.com/post/115032https://community.windy.com/post/115032Sun, 31 Jul 2022 09:26:33 GMT<![CDATA[Reply to Subscribed but still not active on Mon, 13 Jun 2022 09:28:12 GMT]]>@csonakos Hello, you will need to restore your subscription on desktop. I have sent you order reference via PM.

]]>https://community.windy.com/post/110280https://community.windy.com/post/110280Mon, 13 Jun 2022 09:28:12 GMT<![CDATA[Reply to Subscribed but still not active on Sun, 12 Jun 2022 12:03:22 GMT]]>I have the same problem. I've paid for it, and I've got the emails, but I can't use the features. How long does it take to activate it?

]]>https://community.windy.com/post/110223https://community.windy.com/post/110223Sun, 12 Jun 2022 12:03:22 GMT<![CDATA[Reply to Subscribed but still not active on Wed, 08 Jun 2022 08:53:07 GMT]]>@paredondo Glad to hear it!

]]>https://community.windy.com/post/109873https://community.windy.com/post/109873Wed, 08 Jun 2022 08:53:07 GMT<![CDATA[Reply to Subscribed but still not active on Wed, 08 Jun 2022 08:52:03 GMT]]>@korina
7211bba6-5fc1-48ad-900c-7353184c6683-image.png

Working now... thanks a lot.

]]>https://community.windy.com/post/109872https://community.windy.com/post/109872Wed, 08 Jun 2022 08:52:03 GMT<![CDATA[Reply to Subscribed but still not active on Wed, 08 Jun 2022 08:21:51 GMT]]>@paredondo Hello, I have sent you your order reference ID via PM. Please try to restore the purchase on desktop.

]]>https://community.windy.com/post/109863https://community.windy.com/post/109863Wed, 08 Jun 2022 08:21:51 GMT<![CDATA[Reply to Subscribed but still not active on Tue, 07 Jun 2022 11:34:07 GMT]]>@paredondo said in Subscribed but still not active:

I do remember I had to cancel the subscription

Just to be clear... I did this in the past when I cancelled the service. I am now renewing it.

]]>https://community.windy.com/post/109773https://community.windy.com/post/109773Tue, 07 Jun 2022 11:34:07 GMT<![CDATA[Reply to Subscribed but still not active on Tue, 07 Jun 2022 11:20:56 GMT]]>@petra-pik To be honest I don't remember in which platform I did the subscription renewal. However, what I can see is:

  • Follow the step by step guide you mentioned above on my laptop, when I select the "Restore purchases" option, I am prompted to enter an Order Reference, which I haven't received.

  • Did the same on my iPad and got the following error message "Your subscription is no longer active. It has probably expired or been cancelled at your initiative. If you think this is a mistake, send us the invoice you received with your purchase at support@windy.com"

On this last note... I do remember I had to cancel the subscription the options of my iPad, so I wonder if there is something else additionally I should do at this stage?

]]>https://community.windy.com/post/109771https://community.windy.com/post/109771Tue, 07 Jun 2022 11:20:56 GMT<![CDATA[Reply to Subscribed but still not active on Tue, 07 Jun 2022 10:03:55 GMT]]>Hello @paredondo, to activate your Premium features, follow this manual – https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order on.

In case the restoration fails, please, let us know what the error message said.

]]>https://community.windy.com/post/109757https://community.windy.com/post/109757Tue, 07 Jun 2022 10:03:55 GMT<![CDATA[Reply to Subscribed but still not active on Mon, 06 Jun 2022 20:28:40 GMT]]>@Korina windy.png

]]>https://community.windy.com/post/109661https://community.windy.com/post/109661Mon, 06 Jun 2022 20:28:40 GMT<![CDATA[Reply to Subscribed but still not active on Mon, 06 Jun 2022 20:19:57 GMT]]>@korina Indeed... I can see my premium badge here... but it still doesn't appear on the windy.com website, neither in iOS app. I was trying to attach a picture I took from my laptop but I get an error message saying I don't have enough privileges to upload.

]]>https://community.windy.com/post/109660https://community.windy.com/post/109660Mon, 06 Jun 2022 20:19:57 GMT<![CDATA[Reply to Subscribed but still not active on Mon, 06 Jun 2022 08:49:28 GMT]]>@paredondo Hello, you have a Premium badge on this forum. If you go to Windy.com on desktop, you are asked to subscribe again? I can see your purchase via FastSpring (desktop) from 3rd of June.

]]>https://community.windy.com/post/109546https://community.windy.com/post/109546Mon, 06 Jun 2022 08:49:28 GMT<![CDATA[Reply to Subscribed but still not active on Mon, 06 Jun 2022 08:15:42 GMT]]>@korina, I was a premium user before, then I cancel my subscription and re-activated again. In all platforms, iOS, android and windows I can’t still see my badge and not able to get the premium features.

Thanks,
Pedro

]]>https://community.windy.com/post/109537https://community.windy.com/post/109537Mon, 06 Jun 2022 08:15:42 GMT<![CDATA[Reply to Subscribed but still not active on Mon, 06 Jun 2022 07:05:41 GMT]]>@paredondo Hello, I can see you already have a Premium badge next to your profile picture, thus you should have access to Premium features. Let me know if you need further help.

]]>https://community.windy.com/post/109527https://community.windy.com/post/109527Mon, 06 Jun 2022 07:05:41 GMT