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    Not working on desktop after purchasing in the App Store

    Windy Premium
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    • amit baskinA
      amit baskin
      last edited by

      Purchased in app store.
      In desktop it asks for order reference.
      Where do I find my order reference? It says to look for FastSpring in my mail box but there isn't one.
      I'm logged in but still it doesn't restore my order when I click it, as I said it asks for the order reference.
      What should I do?

      Thanks,
      Amit

      KorinaK 1 Reply Last reply Reply Quote 0
      • KorinaK
        Korina @amit baskin
        last edited by

        @amit-baskin Hello, thank you for contacting us. Since you purchase it in the app, you will need to restore it there, not on desktop.

        1. Open the app and login
        2. Go to Premium offer and tap on Restore purchases

        Here is a complete manual in case you will need additional information What to do if you can't access your Windy Premium features

        Korina

        1 Reply Last reply Reply Quote 0
        • amit baskinA
          amit baskin
          last edited by

          I can't seem to be able to Initiate a window with subscription offer.
          When I click on 1 h it just switches to 1 h, no subscription offer.

          Thanks,
          Amit

          KorinaK 1 Reply Last reply Reply Quote 0
          • KorinaK
            Korina @amit baskin
            last edited by

            @amit-baskin That means you already have a Premium on the account you are logged in with in the app. You probably have 2 account, one with Premium and second without.

            If you want to use Premium on desktop as well, just login with the same account.

            Korina

            1 Reply Last reply Reply Quote 0
            • amit baskinA
              amit baskin
              last edited by

              @korina I am though, both connected trough my google account: amit.baskin@gmail.com.
              I appreciate your help.

              Thanks,
              Amit

              KorinaK 1 Reply Last reply Reply Quote 0
              • KorinaK
                Korina @amit baskin
                last edited by Korina

                @amit-baskin Could you try to log out and log in again in the app? Please also send me your App Store receipt for Windy Premium to support[@]windy.com and attach a link to this thread.

                Korina

                1 Reply Last reply Reply Quote 0
                • amit baskinA
                  amit baskin
                  last edited by

                  done.

                  Amit

                  KorinaK 1 Reply Last reply Reply Quote 0
                  • KorinaK
                    Korina @amit baskin
                    last edited by

                    @amit-baskin I still do not see you are Premium. Did you try to log out and log in?

                    Korina

                    1 Reply Last reply Reply Quote 0
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