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    14 day trial purchase

    Windy Premium
    refund
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    • M
      mbasis last edited by mbasis

      Hi, I’ve been using your iOS app since some years now but my the app has suddenly offered me 14 day trial so I decided automatically to give it a try and decide later if support you anyway. It occurred it took full rate from my credit card suddenly before 14 days trial passed as I thought it works. It seems I must have tried some years ago your app trial but it didn’t remind me it. So I would like you to cancel my subscription with money refunded as I would love to be conscious about my purchase not to be surprised. I would consider to support you anyway. Thank you in advance

      idefix37 1 Reply Last reply Reply Quote 0
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      • idefix37
        idefix37 Sailor Moderator @mbasis last edited by idefix37

        @mbasis
        Windy.com does not offer 14 days free trial before an automatic subscription. You probably refer to another app with a blue logo, not a red one. Do you confirm?
        Here you are on the community forum of Windy.com users.
        See Windy.com app in stores:
        on.windy.com/AndroidApp
        on.windy.com/iOSapp

        M 1 Reply Last reply Reply Quote 0
        • M
          mbasis @idefix37 last edited by

          @idefix37 I never had any other than red icon Windy app. I opened your app today and it seemed it has just updated to the current version as welcome screen was different with popup window with the 14 day trail offer

          Korina 1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @mbasis last edited by Korina

            @mbasis Hello, as @idefix37 mentioned, there is currently no 14 day trial for our app. In any case, you will need to request refund via Google Play or App Store depending on your platform. Could you also post a screenshot of the 14 day offer please?

            Korina

            M 1 Reply Last reply Reply Quote 1
            • M
              mbasis @Korina last edited by

              @korina hi I would love to but it showed once to my surprise. When it come back again I will

              Korina 1 Reply Last reply Reply Quote 1
              • Korina
                Korina Administrator @mbasis last edited by

                @mbasis My apologies, we did release an option for trial yesterday, but it was not properly communicated thus the confusion. So you did purchase the trial via App Store, but money was deducted right away?

                Korina

                1 Reply Last reply Reply Quote 0
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