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    Can't activate premium subscription

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    • juefried
      juefried | Premium last edited by

      I bought the 20,99€ subscription through Google Play with Paypal. I can see both the Paypal payment and the subscription in Google Play. But there I get a message that I should confirm the rate in the app. But I have no idea how to do that, because the "Restore Premium" function reports that no running subscription can be found.

      I suspect that the purchase and the user I am logged in with are somehow not linked.

      Who can help me to solve the problem?

      Korina 1 Reply Last reply Reply Quote 0
      • Korina
        Korina Administrator @juefried last edited by

        @juefried Hello, are you please logged in with this account in the app? Is it possible that you created another account with a different email address?

        Please send me the Google Play receipt to support[@]windy.com. Thank you

        Korina

        juefried 1 Reply Last reply Reply Quote 0
        • juefried
          juefried @Korina | Premium last edited by

          @korina I also checked in with my gmail-address, but that was after the purchase because I wasn't sure.
          I'll send you the Google Play receipt.

          juefried 1 Reply Last reply Reply Quote 0
          • juefried
            juefried @juefried | Premium last edited by

            @korina I loggt in using my Google-Account with no difference. 😟

            Korina 1 Reply Last reply Reply Quote 0
            • Korina
              Korina Administrator @juefried last edited by

              @juefried Hello, I have already sent you an email. Your account already has a Premium access.

              Korina

              1 Reply Last reply Reply Quote 0
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