Can't activate premium subscription
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I bought the 20,99€ subscription through Google Play with Paypal. I can see both the Paypal payment and the subscription in Google Play. But there I get a message that I should confirm the rate in the app. But I have no idea how to do that, because the "Restore Premium" function reports that no running subscription can be found.
I suspect that the purchase and the user I am logged in with are somehow not linked.
Who can help me to solve the problem?
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@juefried Hello, are you please logged in with this account in the app? Is it possible that you created another account with a different email address?
Please send me the Google Play receipt to support[@]windy.com. Thank you
Korina
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@korina I also checked in with my gmail-address, but that was after the purchase because I wasn't sure.
I'll send you the Google Play receipt. -
@korina I loggt in using my Google-Account with no difference. 😟
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@juefried Hello, I have already sent you an email. Your account already has a Premium access.
