Premium sucription charged twice
Arturo Gomez | Premium last edited by
You charged me twice for the annual subscription via Paypal. Can you reimburse the amount one time and make sure that when the subscription extends it only does that one time? Other than that, this is a great app.
@arturo-gomez Hello, I can see only one active subscription via FastSpring. You have not activated your Premium yet, you will need to restore your purchase by following the steps below:
- Go to desktop and log in with your Windy account
- Open the subscription offer window (e.g. click on the 1h forecast button in the detail of a certain location)
- Click on 'Restore purchases'
- On the next page, insert the subscription Order Reference code, your order reference number is (I will PM you the order reference ID).
As I mentioned, I do not see the duplicate payment. Let me know if you purchased the second one with a different email.