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    • Lee Werner
      Lee Werner | Premium last edited by

      Hi all,

      I have Windy Premium through my Google account, and am able to login via desktop browser, but I keep getting an error on mobile "Failed to login with Google. Please try again or use another option."

      I've tried deleting the app and re-installing to no success, for both of the Windy apps in the app store. I also don't see any other way I can login other than through Google's authentication. If there was a way to log in manually on my mobile app, that would be fine with me.

      Thanks for any help.

      idefix37 1 Reply Last reply Reply Quote 0
      • idefix37
        idefix37 Sailor Moderator @Lee Werner last edited by

        @lee-werner
        What do you mean with ‘for both of the apps in the App Store? There is only one app by Windy.com, with a red logo. Any other app with a different logo has nothing to do with Windy.com.
        You can log in the app with account credential, e-mail and password. They need to be the same for the browser version and for the mobile app to get them matched.

        William Skidmore Lee Werner 2 Replies Last reply Reply Quote 1
        • William Skidmore
          William Skidmore @idefix37 | Premium last edited by

          I'm having the same issue.
          Created an account in the browser using Google login.
          Open the Windy (red logo) app on Android, choose login. Select Google login. Choose my matching account (only have one).
          Get the same error, unable to login.

          Error in Dev console:

          {
            "timestamp": 1657661498552,
            "runningMs": 7044,
            "type": "user",
            "module": "google",
            "msg": "google error",
            "line": null,
            "col": null,
            "url": "http://localhost/#/login?radar,2022071221,40.247,-105.387,9",
            "script": null,
            "ver": "35.3.2",
            "target": "mobile",
            "stack": "Error: Something went wrong
          		    at cap.fromNative (http://localhost/:411:32)
          		    at :1:18",
            "deviceID": "removed for privacu",
            "error": " {
          		    \"stack\": \"Error: Something went wrong\
          		    at cap.fromNative (http://localhost/:411:32)\
          		    at :1:18\",
          		    \"message\": \"Something went wrong\",
          		    \"code\": \"12500\"
          		}",
            "isOnline": true,
            "latestBcast": "bcast: pluginClosed patch (2392ms ago at 1657661496160)
          		bcast: pluginClosed gl-lib (2392ms ago at 1657661496160)
          		bcast: pluginClosed lightnings (2392ms ago at 1657661496160)
          		bcast: pluginClosed radar-sat (2391ms ago at 1657661496161)
          		bcast: showSocialError Failed to login with Google. Please try again or use another option. (0ms ago at 1657661498552)",
            "sessionCounter": 379,
            "sessionName": "us-379",
            "lang": "en",
            "size": "385x824",
            "platform": "android",
            "errorID": "google-error"
          } 
          
          Korina 1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @William Skidmore last edited by

            @william-skidmore @Lee-Werner Hello, what phone type do you have please, what brand, version and OS?
            Does it mean that your Google login works on desktop, but not in the mobile app?

            Korina

            William Skidmore 1 Reply Last reply Reply Quote 0
            • William Skidmore
              William Skidmore @Korina | Premium last edited by

              @korina
              Samsung S22 Ultra, Android 12, with whatever stock Samsung UI.

              Yes, creating an account and logging in on Desktop works great. It's only the native android app that gives the error. Tried again this morning and same error given in Dev console.

              Korina 1 Reply Last reply Reply Quote 0
              • Korina
                Korina Administrator @William Skidmore last edited by

                @william-skidmore Hi, could you please try to remove the Google social login from your profile, and then try to login again. Here are details how to do it - Information about user profile

                Korina

                William Skidmore 1 Reply Last reply Reply Quote 0
                • William Skidmore
                  William Skidmore @Korina | Premium last edited by

                  @korina
                  All is good on my end, other than unable to login with Google in the android app. Here's my full journey:

                  1. Have had the android app for a few months and really enjoy it, so signed up for premium.
                  2. It says to redeem premium to login.
                  3. I didn't have an account, so clicked create new account.
                  4. Selected Google auth, and got an error.
                  5. Switched to Chrome and went to Windy.com and made an account using Google auth just fine.
                  6. Back to android app, tried logging in with Google and got same error.
                  7. In Chrome, on Windy.com went to my profile and chose Password, it stated I didn't have one but to click the button to send a reset email. Clicked that.
                  8. Followed link in email to set a password
                  9. In android app, logged in via my Google email and the password I just set.
                  10. Clicked redeem premium and it successfully linked.
                  Korina 1 Reply Last reply Reply Quote 1
                  • Korina
                    Korina Administrator @William Skidmore last edited by

                    @william-skidmore Thank you for description, our team will look at the issue.

                    Korina

                    1 Reply Last reply Reply Quote 0
                    • Lee Werner
                      Lee Werner @idefix37 | Premium last edited by Lee Werner

                      @idefix37 There is another app with a blue logo called "Windy.app: wind & weather live". It has the same UI as windy.com. Perhaps a copycat?

                      @Korina I have a Google Pixel 2, Android. Yes, my Google login works on desktop, but not on the mobile app.

                      RESOLUTION: I followed the exact steps that William Skidmore outlined and I was to login by manually typing in my Google email and Windy password (following a reset).

                      1 Reply Last reply Reply Quote 0
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