Premium account problem
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Hi,
I bought Windy Premium yearly subscription on 18th of July. Now i got a notification from Google that it got refunded. Which is strange because i did not ask for a refund, nor i have canceled the subscription. (It doesn't even show up as a canceled subscription, just on the previous orders tab)
Please tell me what could be the reason for this and what can i do to cancel this refund process. Or i will have to buy a new subscription when my refund got processed?
Best regards,Tamas
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@bunker12 Hello Tamas, that is a strange behaviour. Nevertheless, I can see that the order was refunded, that should automatically cancel the subscription. In our system, you no longer have a Premium status and you should not be able to access Premium features.
I would suggest to subscribe again.
Korina
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@korina Hello Korina,
Thank you for the quick reply. Yes, i can see that i don't have Premium anymore and the subscription option is available once again. I think i will wait for my refund to be processed and then i will subscribe again.
Best regards,Tamas
