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    Paid for Premium, do I have it?

    Windy Premium
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    • F
      firefalling | Premium last edited by

      I upgraded to the premium version of the app within one day of downloading it but every time that a login now there is a big banner at the top asking me to switch over to Wendy Premium. It appears every time I open the app so I'm not even sure if I have the premium version because I'm so new with the app or if that banner is just there unnecessarily after I've upgraded to a paid version

      F 2 Replies Last reply Reply Quote 0
      • F
        firefalling @firefalling | Premium last edited by

        @firefalling Windy*

        Korina 1 Reply Last reply Reply Quote 0
        • Korina
          Korina Administrator @firefalling last edited by

          @firefalling Hello, you currently do not have Premium for your account, please follow the steps in this article to restore it - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

          Korina

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          • F
            firefalling @Korina | Premium last edited by

            @Korina it isn't restoring it. Please fix it for me as mentioned in the help section.

            1 Reply Last reply Reply Quote 0
            • F
              firefalling @firefalling | Premium last edited by

              @firefalling it isn't restoring it. Please fix it for me as mentioned in the help section.

              David Polášek 3 1 Reply Last reply Reply Quote 0
              • David Polášek 3
                David Polášek 3 Administrator @firefalling last edited by

                Hello @firefalling

                I can see you still don't have a premium account. Please send us an invoice to support@windycom.

                We'll take a look. Thank you.

                1 Reply Last reply Reply Quote 0
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