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    • R
      Rachel Lamb
      last edited by

      I no longer need this subscription and joined online but the process to cancel is insane. Tried to go to FastSpring and it said it would send me information to log in to my account but I just get an email saying welcome!
      I want to cancel immediately.

      KorinaK 1 Reply Last reply Reply Quote 0
      • KorinaK
        Korina @Rachel Lamb
        last edited by

        @Rachel-Lamb Hello, I could not find any subscription under your email address. Also, your account doesn't have Premium access, which indicates you never used Premium.

        To cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms.

        Cancel the subscription
        App Store – https://support.apple.com/en-us/HT202039
        Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

        If you are subscribed via our website, let me know what email address is linked to the subscription.

        Korina

        R 1 Reply Last reply Reply Quote 0
        • A
          arvid.at | Premium
          last edited by

          Dear Sirs/Madams,

          I also wanted to cancel my subscription some days ago but it didn't work.
          Please cancel my subscription and refund if possible.

          Thanks

          1 Reply Last reply Reply Quote 0
          • R
            Rachel Lamb @Korina
            last edited by

            @Korina I was using it at a previous workplace and no longer have access to that email address. It was registered under rlamb@powercor.com.au so if I don’t have access to this email address, how can I log on to the different site to cancel? 60FBC18F-6D03-4338-BFED-80D36703A29D.jpeg

            KorinaK 1 Reply Last reply Reply Quote 0
            • KorinaK
              Korina @Rachel Lamb
              last edited by

              @Rachel-Lamb Hello, I have canceled and refunded you the subscription renewal from the 28th of August.

              Korina

              A 1 Reply Last reply Reply Quote 1
              • A
                arvid.at @Korina | Premium
                last edited by

                @Korina : Please also cancel and refund my subscription.
                Thanks!
                Best Regards

                1 Reply Last reply Reply Quote 0
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