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    can't open routing/planning

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    • C
      commdiver23
      last edited by

      I have been trying to use the routing feature.
      I can right click and drop points but nothing pops up on the bottom of the screen for weather info.
      I have tried using multiple browsers, I have tried to find the app for windows download but cannot.

      idefix37I 1 Reply Last reply Reply Quote 0
      • idefix37I
        idefix37 Sailor Moderator @commdiver23
        last edited by idefix37

        @commdiver23
        Route planner is not available with the mobile app.
        Only on browser version, on desktop. For instance on browser version on tablet, you get only the basic feature.
        Which device are you using?

        1 Reply Last reply Reply Quote 0
        • C
          commdiver23
          last edited by

          I am on my laptop.
          I have read everywhere that the mobile app does not support planning. I understand this. I am trying to use my laptop. thanks

          1 Reply Last reply Reply Quote 0
          • C
            commdiver23
            last edited by

            how do I access the desktop version? thanks

            idefix37I 1 Reply Last reply Reply Quote 0
            • idefix37I
              idefix37 Sailor Moderator @commdiver23
              last edited by idefix37

              @commdiver23
              If you use a laptop it should works, same as desktop PC.
              But some laptops with a small screen are identified by Windy as a mobile device.
              Which UI do you get?

              0C2E524E-8DFD-4199-A18B-DF3D8EAA0EF5.jpeg

              85466EB9-D3E6-454F-AA73-173DB4C6AB0D.jpeg

              The issue is probably similar to this one:
              https://community.windy.com/topic/15061/legend/32?_=1662569737413

              1 Reply Last reply Reply Quote 0
              • C
                commdiver23
                last edited by

                I am going to connect laptop to tv and adjust screen size. Perhaps this will fix. Thanks

                1 Reply Last reply Reply Quote 1
                • C
                  commdiver23
                  last edited by

                  Just in case anyone is wondering it worked. No screen adjustment needed just HDMI cable out of laptop into tv and tv displays desktop version. Unplug HDMI cable and back to mobile version it goes. Thanks

                  1 Reply Last reply Reply Quote 1
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