<![CDATA[Refund on premium]]>Windy does not fully cover my area. I’m in mondulkiri Cambodia.

]]>https://community.windy.com/topic/22083/refund-on-premiumRSS for NodeSat, 17 Oct 2026 03:44:16 GMTThu, 08 Sep 2022 04:36:23 GMT60<![CDATA[Reply to Refund on premium on Mon, 19 Sep 2022 10:22:00 GMT]]>@Alexandru-Peptan Hello, if you canceled during the trial period, then you will not be charged and there is no refund needed. Refunds can be issued only from the App Store side.

]]>https://community.windy.com/post/120400https://community.windy.com/post/120400Mon, 19 Sep 2022 10:22:00 GMT<![CDATA[Reply to Refund on premium on Thu, 15 Sep 2022 08:28:57 GMT]]>@David-Polášek-3
Hi, I canceled the subscription from the App Store, that's why at this moment I do not have a Premium account.
I've sent to support@windy.com the invoice and hopefully we'll sort this out.

Have a great day,
Alex

]]>https://community.windy.com/post/119954https://community.windy.com/post/119954Thu, 15 Sep 2022 08:28:57 GMT<![CDATA[Reply to Refund on premium on Thu, 15 Sep 2022 07:37:14 GMT]]>@Alexandru-Peptan

I can see you don't have a Premium account. If you buy a Premium from a different account, please send us an invoice at support@windy.com.

We'll take a look.

BTW you can cancel the trial account on the platform you originally bought the premium.

]]>https://community.windy.com/post/119949https://community.windy.com/post/119949Thu, 15 Sep 2022 07:37:14 GMT<![CDATA[Reply to Refund on premium on Wed, 14 Sep 2022 07:52:30 GMT]]>Hello, I'm Alex, I used Windy briefly for my one week vacation and I forgot to cancel the subscription during the trial period.

And I was charged the amount for the whole year, and I'm not going to use the product at all.

Could you, please, do a refund?
PS: the wind speed estimates on the see did not seem to match what we were encountering in SW part of Sardinia between 29th of August and 2nd of Sept

Please tell me what other information I may provide to you, if needed.
Thanks a lot,
Have a great day,
Alex Peptan

]]>https://community.windy.com/post/119823https://community.windy.com/post/119823Wed, 14 Sep 2022 07:52:30 GMT<![CDATA[Reply to Refund on premium on Thu, 08 Sep 2022 07:17:30 GMT]]>@SaberMars2045 Hello, please do not duplicate your posts. I asked you in your previous post about what data you are missing. Windy covert the whole globe with forecast, it just depends what forecast model you use. Please describe your issue.

]]>https://community.windy.com/post/119116https://community.windy.com/post/119116Thu, 08 Sep 2022 07:17:30 GMT