gray screen

[himesgt]

@Korina

I have the exact same symptoms as @goldiehana. The map does not show any data, only gray. It still recognizes me as a Premium member, but when I click on my profile it shows only my email (verified) and username. It then asks me to update my profile with full name, website (what does this mean?) and finally signature.

I suspect this is a Safari glitch. When I login with Firefox everything works as normal. Here are my error messages.

Error no: 1
{
"timestamp": 1663863124095,
"runningMs": 15,
"type": "user",
"module": "tinyrequire",
"msg": "DI error: Can not resolve GlObj module",
"line": null,
"col": null,
"url": "https://www.windy.com/",
"script": null,
"ver": "37.2.1",
"target": "index",
"stack": "@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:229891
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2755
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2718
forEach@[native code]
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2573
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2718
forEach@[native code]
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2573
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2718
forEach@[native code]
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2573
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2718
forEach@[native code]
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2573
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:3232
t@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289539
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289236
global code@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289589",
"deviceID": "17b78195-366a-7fa7-69ce-4d85b67d77c5",
"error": " {
"message": "Can't find variable: WebGLRenderingContext",
"line": 1,
"column": 229891,
"sourceURL": "https://www.windy.com/v/37.2.1.ind.8f03/index.js",
"stack": "@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:229891
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2755
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2718
forEach@[native code]
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2573
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2718
forEach@[native code]
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2573
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2718
forEach@[native code]
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2573
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2718
forEach@[native code]
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2573
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:3232
t@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289539
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289236
global code@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289589"
}",
"isOnline": true,
"latestBcast": "store: calendar (6ms ago at 1663863124089)
store: country us (3ms ago at 1663863124092)
store: isImperial (3ms ago at 1663863124092)
store: ipLocation (3ms ago at 1663863124092)
bcast: newLocation (3ms ago at 1663863124092)",
"sessionCounter": 125,
"sessionName": "us-125",
"lang": "en",
"size": "1728x1117",
"platform": "desktop",
"errorID": "di-error-can-not-resolve-globj-module"
}
Error no: 2
{
"timestamp": 1663863124096,
"runningMs": 16,
"type": "user",
"module": "tinyrequire",
"msg": "DI error: Can not resolve testWebGl module",
"line": null,
"col": null,
"url": "https://www.windy.com/",
"script": null,
"ver": "37.2.1",
"target": "index",
"stack": "@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:236840
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2755
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2718
forEach@[native code]
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2573
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2718
forEach@[native code]
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2573
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2718
forEach@[native code]
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2573
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:3232
t@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289539
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289236
global code@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289589",
"deviceID": "17b78195-366a-7fa7-69ce-4d85b67d77c5",
"error": " {
"message": "Can't find variable: WebGLRenderingContext",
"line": 1,
"column": 236840,
"sourceURL": "https://www.windy.com/v/37.2.1.ind.8f03/index.js",
"stack": "@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:236840
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2755
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2718
forEach@[native code]
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2573
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2718
forEach@[native code]
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2573
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2718
forEach@[native code]
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2573
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:3232
t@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289539
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289236
global code@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289589"
}",
"isOnline": true,
"latestBcast": "store: calendar (7ms ago at 1663863124089)
store: country us (4ms ago at 1663863124092)
store: isImperial (4ms ago at 1663863124092)
store: ipLocation (4ms ago at 1663863124092)
bcast: newLocation (4ms ago at 1663863124092)",
"sessionCounter": 125,
"sessionName": "us-125",
"lang": "en",
"size": "1728x1117",
"platform": "desktop",
"errorID": "di-error-can-not-resolve-testwebgl-module"
}
Error no: 3
{
"timestamp": 1663863124111,
"runningMs": 31,
"type": "user",
"module": "tinyrequire",
"msg": "(10x) DI error: Can not resolve testWebGl module",
"line": null,
"col": null,
"url": "https://www.windy.com/",
"script": null,
"ver": "37.2.1",
"target": "index",
"stack": "@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:236840
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2755
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:3232
t@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289539
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289236
global code@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289589",
"deviceID": "17b78195-366a-7fa7-69ce-4d85b67d77c5",
"error": " {
"message": "Can't find variable: WebGLRenderingContext",
"line": 1,
"column": 236840,
"sourceURL": "https://www.windy.com/v/37.2.1.ind.8f03/index.js",
"stack": "@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:236840
i@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:2755
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:3232
t@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289539
@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289236
global code@https://www.windy.com/v/37.2.1.ind.8f03/index.js:1:289589"
}",
"isOnline": true,
"repeated": 10,
"latestBcast": "store: ipLocation (19ms ago at 1663863124092)
bcast: newLocation (19ms ago at 1663863124092)
store: mapCoords (9ms ago at 1663863124102)
bcast: rqstOpen hp-weather (1ms ago at 1663863124110)
bcast: log weather/ip (1ms ago at 1663863124110)",
"sessionCounter": 125,
"sessionName": "us-125",
"lang": "en",
"size": "1728x1117",
"platform": "desktop",
"errorID": "10x-di-error-can-not-resolve-testwebgl-module"
}

[Korina]

@himesgt Did you try to clear the browser cache? What about trying the Graphic compatibility mode in settings? Does the grey screen appear on all layers?

[himesgt]

@Korina

None of those things worked. As I said previously, it works fine on Firefox, but the map is gray on Safari on all levels. I believe there was a recent Safari update and I suspect something in that update is causing a problem with Windy.

Don't the error logs help you identify the problem? It looks like I am not the only one.

[Korina]

@himesgt @goldiehana Hi, we have prepared a hotfix, which will be released today. Thank you for the report and let me know if the issue persists.

[himesgt]

@Korina

Yea! It works again. Thanks Korina for looking into this for us. Greg

[lurky]

I have the same issue. Gray screen. Uninstalled the app, reinstalled the app. Worked well for a while and now reverted to gray screen.

[Korina]

@lurky Hello, we are about to release an update that will solve this issue. Do you use iOS or Android?

[bhmj 76]

Hi, I am Premium user on Android but when I try to use Windy.com on my Mac with Google Chrome I keep getting gray screen. What do I need to do to solve this issue?
Many thanks for your comments and help.

[idefix37]

@bhmj-76
Hi, what is your OS version on this Mac ? Did you tried with Safari ?

[bhmj 76]

@idefix37 Hello, Thanks for your reply. I am using Mac OS X 10.11 Tried Safari still have same issue ....gray screen!! Any idea what are the causes of this issue. Windy app works great on my mobil phone and tablet but would like to use it too on my Mac since screen is larger and easier to view maps. Many thanks for your help and support

[idefix37]

@bhmj-76

Did you try to turn on/off Graphic compatibility mode in Settings ? This morning I got a gray screen on the mobile app from day-4 in timeline. Changing this setting solved this issue.

[bhmj 76]

@idefix37 Cannot find this Graphic compatibility mode in settings? Is this in Windy.com or my Mac settings? Thanks

[idefix37]

@bhmj-76
In the Windy.com settings.
The 3 bars at left upper corner of your screen. In your Mac at least you should see menus and time line. Don’t you ?

[bhmj 76]

@idefix37 Found the Graphic Compatibility Mode, but it does not change anything on my screen...it remains all grey! Impossible to see any maps. Any other ideas? Many thanks.

[Korina]

@bhmj-76 Hello, did you try other browsers too?