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    Unable to make payment for API subscription

    Windy API v4
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    • G
      Gunesh | Premium
      last edited by

      9b7debeb-8733-466c-8366-369b91606bb8-image.png

      KorinaK 1 Reply Last reply Reply Quote 0
      • KorinaK
        Korina @Gunesh
        last edited by

        @Gunesh Hello, I suggest trying different browser and clearing the cache.

        Korina

        G 1 Reply Last reply Reply Quote 0
        • G
          Gunesh @Korina | Premium
          last edited by

          @Korina tried but same error poping up

          KorinaK 1 Reply Last reply Reply Quote 0
          • KorinaK
            Korina @Gunesh
            last edited by

            @Gunesh Hello, I suggest trying a different credit card. The system is not accepting your card at the moment.

            Korina

            1 Reply Last reply Reply Quote 0
            • G
              Gunesh | Premium
              last edited by

              fc25dec2-ad53-4bba-9c4b-9d10bb12b3de-image.png
              Not Able to add professional subscription. Pls guide.

              KorinaK 1 Reply Last reply Reply Quote 0
              • KorinaK
                Korina @Gunesh
                last edited by Korina

                @Gunesh You will need to make a new order for the API license. Your previous orders are inactive.

                Korina

                G 1 Reply Last reply Reply Quote 0
                • G
                  Gunesh @Korina | Premium
                  last edited by

                  @Korina Pls help to make new order. As I am not able to see option to add new order.

                  KorinaK 1 Reply Last reply Reply Quote 0
                  • KorinaK
                    Korina @Gunesh
                    last edited by

                    @Gunesh You will need to make a new order completely at https://api.windy.com/.

                    A new order cannot be create in the administration.

                    Korina

                    1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator
                      last edited by

                      Hi @Gunesh you need to create a completely new order on https://api.windy.com, you are not able to purchase our API from your account on Fastspring.

                      G 1 Reply Last reply Reply Quote 0
                      • G
                        Gunesh @Suty | Premium
                        last edited by

                        @Ondřej-Šutera new order will provide me new API key?
                        or i can use earlier API key only.

                        1 Reply Last reply Reply Quote 0
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