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    Premium access issues

    Windy Premium
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    • S
      simon meikle last edited by

      I have paid for Premium on my iphone & ipad. Why can't I access it on my windows laptop without paying for a second premium account?
      Also why doesn't anyone reply to emailed questions to Windy?

      idefix37 1 Reply Last reply Reply Quote 0
      • idefix37
        idefix37 Sailor Moderator @simon meikle last edited by idefix37

        @simon-meikle
        When you have subscribed to Premium on your mobile device, you can access also Premium features on your laptop if you log in with the same account i.e. same e-mail adress and password.
        Did you posted your message with your laptop or with your mobile device? It should show the Premium badge near your user name if you are a Premium user.

        Lung Ben 2 1 Reply Last reply Reply Quote 0
        • Lung Ben 2
          Lung Ben 2 @idefix37 last edited by

          @idefix37 hi Simon.
          Im messaging from my phone.
          I cant log in and when I try, it says somethings broken.
          Also when I ho to reset password it says its broken too. Sk I cant log in.
          Ive got on the app on my phone and I just purchased premium but I cant see it on my account.
          What should I do?

          Korina 1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @Lung Ben 2 last edited by

            @Lung-Ben-2 Hello, you probably just need to restore your Premium purchase, please follow the steps in this article - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

            Korina

            1 Reply Last reply Reply Quote 0
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