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    Can't load user info

    Scheduled Pinned Locked Moved Bug Reports
    2 Posts 2 Posters 490 Views 1 Watching
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    • S Offline
      sentinel75 | Premium
      last edited by

      Hi,

      Windy on this computer can't load my user info, although it still seems to know that Premium is available (e.g. 1h forecasts are still available).

      Error log below:

      {
      "timestamp": 1664137640616,
      "runningMs": 1097,
      "type": "user",
      "module": "user",
      "msg": "Cannot load user info:",
      "line": null,
      "col": null,
      "url": "https://www.windy.com/",
      "script": null,
      "ver": "37.2.1",
      "target": "index",
      "stack": false,
      "deviceID": "5ae94082-b1b8-719a-bdd9-5e515a2489eb",
      "error": " {}",
      "isOnline": true,
      "latestBcast": "bcast: maps-paramsChanged (974ms ago at 1664137639642)
      store: visibleProducts (974ms ago at 1664137639642)
      store: glParticlesOn (580ms ago at 1664137640036)
      render: rendered isolines (22ms ago at 1664137640594)
      store: hpShown (4ms ago at 1664137640612)",
      "sessionCounter": 176,
      "sessionName": "au-176",
      "lang": "en",
      "size": "1440x900",
      "platform": "desktop",
      "errorID": "cannot-load-user-info"
      }

      About this version
      Target: index.html
      Version: 37.2.1
      Built: 2022-09-19, 11:50
      Your browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.0 Safari/605.1.15
      WebGL particles: running

      nesroN 1 Reply Last reply Reply Quote 0
      • nesroN Offline
        nesro Windy Staff @sentinel75
        last edited by

        hi @sentinel75 ,. thanks for reporting the bug, we will look into it.

        Tomas Nesrovnal - windy.com developer

        1 Reply Last reply Reply Quote 1
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